Chris Hood

I can customize a presentation and speaking engagement to your audience, event, theme or specific need. Reach out to me and share what you are looking for, and together we can develop a presentation that will wow your audience.

Together we'll walk through how your company can leverage technology, data, and people to democratize processes, and generate a culture that encourages innovation.

Most organizations develop products and services from the inside of their business, and even those companies that claim to have a customer centric approach to design, still don't stay in touch with an external view of their company. The outside-in perspective helps get in tune with what is critical to success, and how to maintain processes that continuously focus on your customers' view of your organization.

The term "digital transformation" has grown in lore and is often overused, but what is its core definition, and why does it matter to us today? More critically, why does it matter to your customers, and what shifts are we seeing in technology that alters the focus from digital transformation to customer transformation?