Driving real life business results in B2C industries with design thinking and tech innovation. Today in Business Development and leadership position at Digitalist, a global design and creative technology company that helps brands create experiences of tomorrow. +15 years at technology companies, travel industry and creative companies.
Available to speak about digitalization, trends in travel and CX, design thinking and technology.
Public speeches in 2017/2018:
- Driving passenger experience through personalization (EyeForTravel, London)
- Improving Customer experience with AI (IBM Watson Summit, Helsinki)
- Digitalization trends in travel and transportoitiin (Digitalist Network event, Stockholm)
- Navigating changing passenger expectations with user centric design (Center for Maritime Studies seminar, Espoo, Finland)
- hosted Digitalist Power Breakfast: Sea, Air and Land (Helsinki, April 18th 2018)
International recognition won Mikko´s clients and teams include:
- iF Product Design Award 2015 (service design category)
- Best Mobile Experience of the Year 2016 (Viking Line on-board experience)
- IBM Cloud Partner of the Year 2017 (Atea AI chatbot assistant)
See Slideshare at https://www.slideshare.net/MikkoSjblom1/
Digitalist Group & Network
Global Lead, Travel & Transportation