Albert Ho

Did you know that over $200M has been paid out to Shopify app developers in the past 4 years? That Salesforce AppExchange is a $4B+/year business? In this session, we're going to demystify this under-the-radar world of SaaS platform app ecosystems. We'll be discussing hot topics related to SaaS app ecosystems like: * When does a SaaS platform open up for developers to build apps on? * What kind of business models exist for these SaaS app ecosystems? * What team should own this? * What kind of internal apps do companies build on SaaS platforms? * Can these apps become venture-scale businesses?

In this session, we're going to demystify this under-the-radar world of internally-built apps that provide support to ticketing ecosystems like Zendesk. We'll be discussing hot topics like: * What kinds of apps are Customer Support teams using or building around their ticketing systems? * What results are these teams getting? * How much does this kind of software development cost to build or buy? * What team should own these apps?