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Annette Franz

Culture + Employee Experience + Customer Experience Strategist | Author | Speaker • CX Journey Inc.

Mission Viejo, California, United States •

More than $10,000

About

Annette helps organizations build strong, values-driven cultures that empower employees and drive exceptional customer experiences.

Speaking Topics

customer experience

employee experience

culture

customer-centricity

Signature Programs (3)

Fix the Culture, Fix the Outcomes

Build a Winning Organization Through a Customer-Centric Culture A customer-centric culture is one that is deliberately…

Transforming the Customer Experience... From the Inside Out

Normally when we talk about improving the customer experience, the focus is on outside-in thinking and doing, i.e., brin…

Putting the "Customer" in Customer Experience

Everyone talks about customer experience and customer-centricity, but do they really know what that is, what it means, a…

Your Experience with Annette

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What was it like engaging with Annette?

Available For

Conference (Full-day Event)

Workshop (3+ hour event)

Moderator

Webinar (Virtual event)

Session (1-2 hour event)

Fee

More than $10,000

Open To Bookings

Global

Languages

English