An Industry veteran with over 20 years of experience in delivering tailored solutions to businesses. My expertise lies in applying consulting approach for businesses to uncover real issues and collaborate to design and deliver value based solutions.
Core strengths includes Solution design, Salesforce Technical architecture development, Agile development, Program Management, Project management, Change management and Business Process Transformation.
In past, I have successfully delivered several projects for large organizations including Fortune 500 companies and worked in global team structure for multi-country project implementations.
- Consulting and Rollout of CRM solutions including Omni channel customer service, Customer service transformation
- Business process transformation/ re-engineering
- Manage projects with multi-geography team model (Asia, Europe and North America)
- Manage Client Interactions and manage client expectations
- Developing solution design, enterprise application integration, CTI Integration
- Execution of projects (end-to-end) using Scrum based Agile methodology
- Business Development and Pre-Sales activities
- Salesforce Data Architecture and Management Designer
- Salesforce Certified System Architect
- Salesforce Identity and Access Management Designer
- Salesforce Integration Architecture Designer
- Salesforce Development Lifecycle and Deployment Designer
- Salesforce Certified Community Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Administrator
- Salesforce Certified Force.com Platform Developer
- Salesforce Certified CPQ Specialist
- Salesforce Certified Omnistudio Developer