Bathabile Mthombeni

Every dispute can be broken down into five parts. Only two can be negotiated. Fear and human physiology play a central role in why negotiations go wrong. Learn what to listen for to quickly resolve issues and what happens in the brain that determines when and how to negotiate.

Experts say that up to 80% of communication is non-verbal and yet many people communicate primarily by email, text messaging, and social media. What are you missing? Learn how to build rapport and craft mindful electronic messages that overcome the non-verbal communication deficit.

More judges are sending cases to mediation than ever before. But litigants and their attorneys often fail in mediation and have no idea why. Frustrated parties wind up right back in court. Mediation becomes just another expensive and time consuming hoop to jump on the way to a judgement. Or, exhausted and demoralized parties, perhaps pressured by the mediator, capitulate and take settlements they later regret. What Works in Court Does Not Work in Mediation Best practices in litigation backfire in mediation. Time and money are wasted and massive amounts of opportunity and value are left the floor. Make Mediation the Last Stop! Making mediation work requires a strategic transition from court room mindset to mediation mindset. Litigation is about arguments, legal maneuvers, competition, persuasion, and winning. Mediation is not. Untangled Resolutions' Mediation Readiness program prepares clients and litigators to make mediation the last stop in their litigation saga. We teach you: * The Mindset Shift you must make to lead in mediation * Why mediation is like selling and how to make the sale * The analytical framework that produces irresistible offers * The neuroscience that ensures your confidence in the process * The non-verbal power-moves that neutralize hard bargainers * And more! Get the most out of the potential of mediation. We'll show you how.