Ben Taylor

This talk takes a closer look at exactly what data fintech companies can acquire and how they can leverage this to create frictionless payment experiences. - Personalised payments. - Frictionless subscription payments. - Alternative payment methods. We then consider the flip side... isn't this an invasion of privacy? What are the ethical considerations? At what point do these systems become scary to a customer and actually have a negative impact on conversion rates?

There are fears about the potential of AI but is AI more capable than ourselves to manage our money? In this talk Ben presents current use cases of AI in financial services. Focussing on real world examples that are used today the audience will learn that this tech is very much active today rather than being a futuristic vision of what could be. A utopian view is almost reached before Ben explains how this type of tech also raises some of the toughest social issues. Oh... and when it goes wrong... it really goes wrong! When AI is influencing the key decisions of financial services, who reviews the AI's output? Who is responsible for the AI's decision making?

If customers really care about sustainability, will it impact their financial decisions? Throughout this talk Ben develops a hypothetical fintech business plan that aims to capture the green customer. The financial sector has historically been solely focussed on commercial gain and has been left with very little economical pressures to adapt green policies. So... very few have. In this presentation Ben highlights the level of opportunity for a company that truly captures the green customer by embracing real impact green policies that make a difference when customers make financial decisions.