Bernadette Smith

Let's face it: the rules for interacting with different genders have changed and determining what's appropriate can be overwhelming - but this talk will cut through the noise. This presentation complements other anti-harassment and diversity and inclusion strategies and will help an organization mitigate risk. Bernadette's proprietary ARC Method will show employees how to avoid making incorrect assumptions, misunderstanding the new boundaries, or otherwise mistakenly offend a colleague or guest - and how to confidently recover when it happens. Bernadette's interactive multi-media approach will surprise you with candor and humor while instilling memorable and practical tools to be respectful and inclusive.

This talk is an insurance policy for your other LGBTQ-inclusive efforts. The combined buying power of U.S. LGBTQ adults is $916 million annually. Simply put, if your well-meaning team misgenders, display unconscious bias or otherwise offends an LGBTQ guest, your other D&I efforts have been wasted. This talk ensures your team feels comfortable and confident interacting with all guests and colleagues.