Charmaine Hammond

Navigating hard conversations, disagreements and conflict can consume our thoughts, interfere with our work and productivity and increase stress. The cost of miscommunication and conflict can be alarming, relationships can be damaged from communication gone sideways, and, leaders spend a great deal of their time sorting out miscommunication, clarifying assumptions and helping those on their team navigate difficult conversations and resolve conflict. In this presentation you will uncover: • The role of trauma informed leadership practices in conflict • What makes communication go sideways (and how to catch it early to get communication back on track) • Knowing the 5 conflict resolution styles • How to turn confrontations back into a respectful conversation • The most effective ways to manage drama and emotion that often comes with disagreement, miscommunication and conflict • Courageous communication: How to communicate so you feel co

Teams that don’t work well together won’t grow well together. The result - innovation will be stunted, navigating change will be more of a challenge and a general lack of trust will get in the way of collaborating effectively and grow results. Great teams don't just happen... they are built by design, not default. When team members know and understand their working style, and the styles of others, they can more effectively and comfortably adapt their approach to communication, issue resolution and work together to build a team that stands the test of time. This presentation helps build a learning culture, improve team performance, workplace relationships and productivity. In this interactive workshop you will learn:  The importance of developing trust, healthy relationships and collaboration in the workplace.  The supervisor/leader triangle is and how to navigate those tricky situations that take up time, energy and create stress. The workaround solution is empowering employees

As leaders, much of one’s time is spent helping employees navigate misunderstandings, dealing with conflicts and relational mulligans and giving feedback for improved performance. Leaders also spend considerable time helping employees repair trust, restore their working relationship, and resetting the team culture. Yet, most leaders are not trained, or comfortable with "mediating" conversations between employees. This results in lost time, avoidable mistakes, simmering resentments, increased stress, and losses in productivity and the bottom line. In more serious instances, it can lead to claims of harassment against individuals or the organization that can result in costly legal proceedings. Leader as Mediator prepares leaders to effectively facilitate conversations between prepares leaders to effectively facilitate conversations between people in conflict. Learn:  Principles of Interest-Based Conflict Resolution  3 Musts for leaders facilitating 5 Step roadmap