Donna J. Wolfe

Obj.: Diffuse and de-escalate volatile situations with Effective Communication Skills • Express yourself with a more disarming, yet, commanding presence • Provide short, simple and clear choices for the patient and practice the 5 word sentence rule to reduce stimuli • keep the patient more focused on feeling safe • Be in charge of your behavior and learn what others see • Improve your own style and skills and become more comfortable when taking the “lead” role in charge of communication • Learn, verbatim, questions you must ask to get a clear idea of what the patient may be experiencing, the information needed make a good plan and the non-threatening tones necessary for patient to make a safer choice • Embrace being genuine and respectful while giving directives for you targeted outcome. • Tips for diffusing a patient who may appear; angry, confused, paranoid and/or psychotic.