Eric Harne

Not as easy as it looks. And the misconceptions by the public regarding this critical public safety interaction can sometimes hinder assistance to those in need. I help people understand when they dial those important three digits what to expect and what is expected of them.

It's often said that governments can learn a great deal from businesses where efficiency and customer service are concerned. That may be true, but when handling angry callers in life or death situations, 911 dispatchers are the ultimate customer service providers.