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About
I speak on CRM, highlighting how a successful CRM solution builds sales & delivers a personal touch.
The nine steps of CRM success
The nine aspects of your CRM project that must be addressed to avoid project failure. Choosing the technology is not wh…
Leading a CRM leadership change
Why CRM project failure rates are so high How to maximise on the functionality that the technology already has What su…
Taming the beast of CRM data
There is little point in capturing all your customer / client and prospect information, and diligently entering it all i…
Your perspective matters!
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