I had the distinct pleasure of working with Jim in October of 2013 during International Customer Service Week. Jim was our organization’s keynote speaker for BASF’s Customer Care Summit. Jim’s innovative and creative mind enabled him to communicate to every level of the organization. He truly captures his audience and keeps their attention delivering powerful and thought provoking dialogue. Jim delivered his speech at three Customer Care hubs for BASF, I received feedback such as “the best speaker we’ve ever been exposed to”, “I’m going to use his tips right away”, “Jim really gets it”. I highly recommend Jim and would hire him again for any type of keynote speaking engagement.
Sr. Operations Manager