James Feldman, CSP, CITE, CPIM, CPT, PCS

Most of the organizations we deal with are besieged by incompetence and a palpable, rampant indifference to the art of creating and keeping a customer, D-A-T-I-N-G Your Customer® is what your organization needs to create and maintain great relationships. Clearly we are in a time of deep depression and deterioration when it comes to the way we treat our customers. We buy from vendors where there is the least hassle, the least ignorance, the least apathy. Jim's presentation delivers a 'view' that ultimately provides to be so compelling your attendees can never see a Customer in quite the same way again. In his presentation Jim introduces "best of class" Customer retention insights. Your attendees will learn about how to WOW them, not WHY them. Jim will offer a 'relationship manual to create 'Customer Insistence' that develops a pattern of repeat transactions. It's about being transformational not transactional that creates long term relationships.

Innovation is how we make money from creativity. Innovation doesn’t come with directions. innovators see the result first. Jim brings an unobscured vision and clarity to your audience by focusing on the end results and creating the path to get there. He knows that today's business leaders are zeroed in on not only what gets done but more importantly how it gets done. It's not only about what you think but HOW you think that makes innovation possible. Your audience will learn innovative decision making and business tools to help build business at the intersection of technology, changes, competition, and employee apathy. In this interactive presentation, he connects ideas to the people who can improve and act on them, helping more ideas get the visibility and input they needed to thrive. It is about doing things differently avoid false compromises, and create disruption or use disruptive technology. It's all about ensuring that Shift Happens!®

Resistance is the most common side effect of change. Now is the time for your organization to stop worrying about election results, competitors, economy and and take things into your own hands. This program gives you dozens of resources, tools, tips, and training that you need to make things happen under any condition. With recent changes in our world, we have to be more prepared than ever to know how to make things happen under any conditions. Learn proven systems that convert your Big Ideas to help achieve your goals, overcome your challenges, solve problems, and better prepare you and your organization for the uncertainty of the years ahead. This is for any organization that wants to go from where you are today to where you want to be tomorrow. The main point here is that resistance merely offers evidence that people feel the change. This program will help your attendees discover how to think differently, communicate better, and make more money.