Jon Wolske

Culture and Branding... What's your story?

Using the case-study as an example this talk goes through the steps Zappos took to becoming a world-class customer servi…

Culture

Do you know what organizational culture is? Do you know the two crucial steps to making your culture work for you?

Your customer experience is your most important marketing tool

Did you know that return customers who received a consistent experience are more likely to talk about your brand? Zappos…