
United States •
$5,001 - $10,000
About
I'm a passionate purveyor of purpose and perspective. I love inspiring change.
Culture and Branding... What's your story?
Using the case-study as an example this talk goes through the steps Zappos took to becoming a world-class customer servi…
Culture
Do you know what organizational culture is? Do you know the two crucial steps to making your culture work for you?
Your customer experience is your most important marketing tool
Did you know that return customers who received a consistent experience are more likely to talk about your brand? Zappos…
Your perspective matters!
What was it like engaging with Jon?