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  3. Jon Wolske
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Jon Wolske

Speaker, Culture Evangelist and Rock Star
Formerly with Zappos
Country or state 
United States
Available to 
Global
Fee 
Languages 
English
Volunteer
No

Personal Details

Bio

Jon Wolske is passionate about service, and rock and roll. Jon has worked in customer service, sales, training, manufacturing and show production before finding a home for over 9 years at Zappos. After starting in the Customer Loyalty Team and a brief stint with the Zappos New Hire Training team, Jon joined Zappos Insights to create a tour experience for visitors. In a little over a year’s time, Zappos tours were averaging over 1300 guests who came to see the Zappos culture in action each month.

Jon has facilitated training events with executives, managers and team members from a wide range of industries and companies who have come to the Las Vegas headquarters to experience the Zappos WOW.

Jon uses his life experience and nine years in the Zappos Family to speak with a focus on culture, customer experiences, branding and their importance in business today. Jon enjoys tailoring presentations to suit the needs of the group/industry he is addressing to make each talk insightful and inspiring. Over the past six years, Jon has presented at meetings and conferences for companies from around the world, including Microsoft, Humana, Bath & Body Works, Aetna, Merck, Samsung Electronics, Eli Lilly and AOL. Jon gave his first TED talk at TEDxLoyolaMarymountU in April of 2013!

Current position (2)

Speaker, Culture Evangelist and Rock Star

Formerly with Zappos

Musician

Missed The Messenger

Degrees (1)
Diploma - Certificate of Merit
Parkside High School
1992 to 1995

Presentations

Presentations (3)
Culture and Branding... What's your story?

Using the case-study as an example this talk goes through the steps Zappos took to becoming a world-class customer service company that is internationally known for its intense focus on culture. Think you know what organizational culture is all about? This talk will help you get to the heart of what makes your brand tick, and inspire change in the way you think about managing, working and business as it should be. The future of work is going to be amazing, don't you want to help lead the way?!

Culture

Do you know what organizational culture is? Do you know the two crucial steps to making your culture work for you?

Your customer experience is your most important marketing tool

Did you know that return customers who received a consistent experience are more likely to talk about your brand? Zappos does! Learn how they've turned 'happy' customers into 'loyal' customers!

Past talks (2)
A culture of Service
Too many to list
Worldwide
2011
Game Changer: Zappos, Using Culture to Create Exceptional Customer Experiences
IAAPA Attractions Expo 2016 Educational Conference
United States
2016
  • All (2)
  • Videos
  • Photos (1)
  • Slides (1)
This speaker hasn't uploaded any videos yet.
Shortcultureofservice
This speaker hasn't uploaded any one sheet yet.
This speaker hasn't uploaded any press information yet.

Books & Articles (7)

5 reasons it's better to be done with something than to hold on...
Turn Down the Stereo(types); my 4 reasons you shouldn't discount musicians as great hires
Are you wearing your Busy Badge today?
My 4 tips for being a Rock Star presenter
4 Ways to get more out of conferences
4 Tips to eliminate the 'What Else?' from your Core Values
How to not fail when following your dream

Expertise (12)

Entertainment & Art
Business
PR & Communications
company culture Customer Experience Culture of Service core values Worship Music Audio Guitar Bass

Reviews

Testimonials (2)
  • Jonathan Wolske is a living, working, sharing example of the Culture of WOW! that distinguishes Zappos. His commitment to uplifting others with caring and contribution is evident from the moment you meet him. Jon has the background of understanding that comes from "being there" and "doing that" across many formative years and roles at Zappos. If you want to learn more about the what, why, and how that makes this company an icon of service, and uplifting service culture, Jonathan Wolske is an excellent person to learn from, and a pleasure to meet.
    Ron Kaufman
    Service Culture Expert
    EGN
  • Jon played a key role in the highly successful 3-Day Zappos Boot Camp that I had the pleasure to attend recently. Not only did John manage to get all 38 attendees to clearly understand the company culture of Zappos but he did this in an interactive and fun manner. More importantly he provided us with great information that we were able to to bring with us back to our companies for adaptation and implementation. Jon is a great presenter with a good sense of humor. He puts his whole heart into what he does. When other people would go home from work to watch TV Jon takes out his guitar and make the House of Blues go through the roof.
    Nick Jonsson
    MD
    Verified
Recommendations
Why choose me? 

I'm a passionate purveyor of purpose and perspective. I love inspiring change.

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