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Kerry Bodine

Author & Customer Experience Expert
Kerry Bodine & Co.
Country or state 
United States
Available to 
Global
Fee 
Volunteer
No

Personal Details

Bio

My book, Outside In: The Power of Putting Customers at the Center of Your Business, helps business leaders understand the financial benefits of great customer experiences — and how their organizations must change in order to deliver them. For more on Outside In, visit: amzn.to/1aPyX0C

I'm an independent customer experience consultant with expertise in human-centered design, journey mapping, marketing, and branding. I help executives co-create innovative products, services, and experiences that truly matter — for their customers, for their employees, and for their business.

My ideas, analysis, and opinions have appeared on sites like Harvard Business Review, The Wall Street Journal, Fast Company, Forbes, USA Today, and Advertising Age. I contribute a regular column to Touchpoint, the journal published by the global Service Design Network

I'm a frequent keynote speaker at public conferences and private corporate events around the world.

Current position (1)

Author & Customer Experience Expert

Kerry Bodine & Co.

Degrees (2)
Masters of Human-Computer Interaction
Carnegie Mellon University
2002 to 2004
Double Bachelors in Cognitive Science & Psychology
Indiana University
1992 to 1996

Presentations

Presentations (6)
Business Value of CX

Why has customer experience become a top strategic imperative for today’s leading companies?

Brand Promises

How can you deliver on the explicit and implicit expectations set by your brand and marketing communications?

CX Trends

How will changes in technology and human behavior redefine your customers’ expectations for your brand?

CX Design

What new ways of thinking and working will help you intentionally create great customer experiences?

Data-Driven Experiences

How can you combine the right types of data—at the right time—to deliver remarkable customer experiences?

Journey Mapping

How can you visualize your customers’ pain points—and create empathy to drive organizational alignment?

Past talks (3)
The Business Value of Customer Experience
Unusual Sources of Inspiration
Paris
2016
How Kids Changed the Way We Design for Adults
SXSW
Austin, TX
2015
How To Drive Business Success Through Customer Experience
Congresso Nacional das Relacoes Empressa Cliente
Sao Paul, Brazil
2014
  • All (3)
  • Videos (1)
  • Photos (2)
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Books & Articles (5)

Outside In: The Power of Putting Customers at the Center of Your Business
2012
Making Promises, Keeping Promises: Building Brands Through Customer Experience
Focus on Your Customer’s Customer
You’re Doing Customer Experience Innovation Wrong
The 6 Disciplines Behind Consistently Great Customer Experiences

Expertise (12)

Design
Business
Media & Marketing
Customer Experience Customer Service Customer Journey B2B B2C Business Innovation Human-Centered Interaction Design Thinking Service Design
Recommendations
1 Audience
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Why choose me? 

Happy customers lead to happy shareholders. Let's make happy happen. www.kerrybodine.com

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