Kristy Archuleta

Financial therapy is the integration of emotion, thoughts, behavior, relationships and its effect on financial and overall well-being. Financial therapists tap into one or more of these areas to help clients make changes to improve individual, couple, and family financial and overall well-being. This presentation introduces basic concepts of financial therapy, including what it is, clients’ money beliefs, 2-3 tools that professionals can implement with their clients, and how to collaborate with a financial therapist.

The basis for client success is a strong working alliance between advisor and client. Effective communication skills are essential to building a solid relationship with clients. In this presentation, we will review communication basics, uncover the essentials of listening and explore the use of curiosity to build better client relationships.

Effectively communicating and building trust with clients is a significant aspect of engaging and retaining clients to fulfill the financial planning process. Couple or family relationships (e.g., married couples, non-married couples, siblings, parent-child, etc.) present dynamics that can complicate the financial planning process. This presentation addresses how to (a.) successfully engage and connect with relational clients, (b.) build trust when working with relational clients, (c.) diffuse conflict with relational clients, and (d.) collaborate with other relational experts to help your clients reach their financial goals.