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  3. Mark Goulston
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Mark Goulston

#1 Best Selling Author & Communication Specialist
Amacom Books - "Just Listen" and Talking to Crazy
Country or state 
United States
Available to 
Global
Fee 
Languages 
English
Volunteer
Yes

Personal Details

Bio

Dr. Mark Goulston is a CEO advisor and confidante and a global thought leader in the area of empathic listening. He is also the writer, producer, director, star of: "How to Put a Dent in the Universe - Decoding the Genius of Steve Jobs."

Founders, CEO's, Executives, Chairmen and Boards of Directors also hire Dr. Goulston to improve any and all of the non-technical aspects of their organizations and companies including leadership, team building, culture, user experience and cross cultural integration.

Widely regarded as a "people hacker,"​ Dr. Goulston began his career as an interventional psychiatrist focusing on suicide and violence prevention and UCLA professor of psychiatry. He then extended his work to training FBI and police hostage negotiators and then to the corporate and NGOs. His entire career's approach has been to get through to people by getting where they're truly coming from, having them experience that along with the deep trust that Dr. Goulston will never hurt them or take advantage of them. And he never has and never will.

His "people hacking"​ has now extended to, "hacking genius,"​ and he has been speaking, writing and providing webinars on "Thinking Like Steve Jobs - Discover His 4 Step Formula for Creating 'Gotta Have It!'​"​

Dr. Goulston is the author of seven books with his book, "Just Listen"​ Discover the Secret to Getting Through to Absolutely Anyone, becoming the top book on listening in the world and his first book, Get Out of Your Own Way: Overcoming Self-Defeating Behavior, first published in 1996 being in the top 5 self-help books at Amazon for the last five years. His most recent book is "Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life."

He writes for Harvard Business Review, Biz Journals, Business Insider, Huffington Post, Fast Company and Psychology Today and appears widely in the media including CNN, Wall St. Journal, NY Times, Fortune and Forbes.

Current position (3)

#1 Best Selling Author & Communication Specialist

Amacom Books - "Just Listen" and Talking to Crazy

CEO and Founder

Goulston Group

Chief Education Officer

POP Protocol

Degrees (5)
Psychiatry Residency, Psychiatry
UCLA
1976 to 1980
M.D., Medicine
Boston University
1970 to 1976
Graduate School, Zoology
University of Massachusetts, Amherst
1969 to 1970
A.B., Zoology
University of California, Berkeley
1966 to 1969
Freshman, undergraduate
University of Vermont
1965 to 1966

Presentations

Presentations (10)
The $50,000 Keynote

That got your attention, didn't it?

Before you blow me off, I hope you read on to see if what follows is worth $50k.

What would be the value to your audience if this talk by itself:

1. Unblocked their minds
2. Freed their creativity
3. Jumpstarted fulfilling their potential

In this presentation, audiences will experience, practice and learn three doable by them and doable now catalytic hacks that will unblock their minds, free their creativity and jumpstart their fulfilling their potential.

Why the $50k price tag?

1. There is no upsell into a course, because there is no need for a course or training
2. There is no book, because there is no need for a book
3. There are no additional costs to your audience to make it happen and continue to make it happen other than practicing the clean, concise, simple and doable by them, doable now hacks that will serve as a catalyst to keeping the life changing and game changing process going

Are you intrigued?

Contact me.

How to Create an "I Won the Lottery!" Workplace

Dr. Goulston was asked at a keynote, how he defined a great culture. He replied, "A great culture is one in which all the people who work in a company reply, 'I think I won the Lottery!' when asked about it."

He believes the time has come to empower and embolden HR Directors to bring about positive change in their organizations.

In this nearly completely interactive keynote, Dr. Goulston elicits from HR Directors what characterizes an "I won the Lottery" company vs. an "I hate my job and I'm trapped" company.

Attendees are sent back to their companies with a list of what constitutes each, as compiled in real time during his presentation, feeling empowered and emboldened to bring about real positive change when they ask their CEO's what they want to do with that information.

How to Win People Over

In October 2017, Dr. Goulston spoke to 400+ CEOs and managers from the Russian Federation and won them completely over. Catch the highlights reel in the first video above. Hire Dr. Goulston if you too want to learn the secret to winning people over.

Ending Hostiity

What is the cost to your company's success when hostility runs unchecked? In this keynote, Dr. Goulston brings together tips, tools and tactics that are the result of his entire forty year professional career to teach audiences how they can end hostility in their organizations.

What Made You Smile Today?

First asked to an audience of 1000 managers, CEOs and leaders in Moscow in October, 2019, and then presented as a TEDx talk, Dr. Goulston, introduces and involves audiences in a global movement entitled #WMYST (What Made You Smile Today?) focused on making the world happier, one smile at a time. Audiences leave spreading this positive message to their organizations, companies, communities and discover how it immediately uplifts people.

#metoo - What to do when it happens to you

In this highly interactive keynote, Dr. Goulston, provides audiences with tips, tools and tactics for how to deal with harassment at the first sign of it and also what to do if it has already become a pattern.

Steve Jobs Returns - How to Build a Visionary Company

You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connecting your future. You have to trust in something — your gut, destiny, life, karma, whatever. - Steve Jobs, Stanford Commencement, 2005

Dr. G previously "hacked" into the mind of Steve Jobs to come up with a 4 step formula for creating a "gotta have it" response in customers (also a keynote).

Well he's at it again. In this one man performance/keynote he has connected the step by step dots Jobs didn't get to connect following his return to Apple in 1997 up to his ultimate mega success in 2007 with the introduction of the iPhone.

This is the formula that neither Apple nor anyone else has been able to replicate until now.

In this keynote, Dr. G as Steve Jobs will share that formula and roadmap so that you also can build an "insanely great" company or achieve "insanely great" success in whatever you do.

Be Grateful and Multiply - The Pay It Forward Talk

An interactive keynote that leaves audience in a state of gratitude after which they thank people in their life and pay it forward. Attendees never forget this presentation.

Hacking Steve Jobs - How to Think Like a Disruptor

Attendees leave being able to see their world through Steve Jobs' eyes and go back and change the marketing in their company using the 4 step formula that he unconsciously used to create, "Gotta buy it!"

1. "Whoa!"
2. "Wow!"
3. "Hmmm..."
4. "Yes!"

Sustainable Leadership

The measure of a good leader is what your people do when you're not around; the measure of a great leader is what your people continue to do after you've moved on from the company.
Discover the 6 attributes and 6 traits of sustainable leadership.

Workshops (3)
How to Put a Dent in the Universe - Decoding the Genius of Steve Jobs
4 hours
(View workshop agenda)

Dr. G previously "hacked" into the mind of Steve Jobs to come up with a 4 step formula for creating a "gotta have it" response in customers (also a keynote).

Dr. G Unplugged
2 hours
(View workshop agenda)

Dr. Goulston elicits ahead of time attendees greatest interpersonal challenges and then leads them through an interactive workshop providing them with immediately usable tactics and tools.

10 Steps to a Successful Business
4 hours
(View workshop agenda)

Dr. Goulston takes attendees through his seamless 10 steps to help any business succeed. Attendees leave with a lego like roadmap they can follow to success.

Past talks (17)
How to Put a Dent in the Universe - Decoding the Genius of Steve Jobs
California Women's Conference Board
Santa Monica
2016
Talking to Crazy - Dealing with Difficutl and Challenging People
TC Services - US 1
Charleston, S.C.
2016
Just Listen: How to Get Through to Anyone
California Agricultural Leadership Foundation
Cal Poly at San Luis Obispo
2016
10 Steps to Building a Successful Business
Rich 20 Something - Start Up From The Bottom Conference
Santa Monica
2016
Dr. G Unplugged
EO Washington, D.C. Retreat
Cambridge, MD
2016
Navigating the Dynamics of the Boardroom
PIAA Board Governance Roundtable
Scottsdale, AZ
2016
Talking to Crazies at Work and at Home
Adaptive Business Leaders - CEO Roundtable
Costa Mesa, CA
2016
Just Listen: How to Get Through to Anyone
California Agricultural Leadership Foundation
San Luis Obisbo, CA
2016
Hacking Steve Jobs - How to Think Like a Disruptor
WeWork
Santa Monica, CA
2016
Healing the World, One Conversation at a Time
University Women of American Jewish University
Los Angeles, CA
2016
"Just Listen" The Secret to Getting Through to Anyboy
YPOWPO Chapter Administrators Conference
Miami
2016
Power Breakfast: Leading Through Disruption
NACD Global Summit
Washington, D.C.
2015
How to Increase Trust, Confidence and Cooperation in the Boardroom
NACD Global Summit
Washington, D.C.
2015
Listen Up!
Harvard Business School
Cambridge, MA
2015
The Genius of Steve Jobs - How to Think Like a Disruptor
Insight Innovation North America
Atlanta, GA
2015
The Secret to Third Space Competencies - Go to "Their There"
USC Dean's Forum - Annenberg School of Communication & Journalism
Los Angeles, CA
2015
Healing the World, One Conversation at a Time
Mondays at the Mission - Union Rescue Mission
Los Angeles, CA
2014
  • All (2)
  • Videos
  • Photos (1)
  • Slides (1)
This speaker hasn't uploaded any videos yet.
Quoted by Forbes Magazine
Quoted by Forbes Magazine
Hacking Steve Jobs - His 4 Step Formula for Creating "Gotta Have It!"
This speaker hasn't uploaded any one sheet yet.
This speaker hasn't uploaded any press information yet.

Books & Articles (14)

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone
AMACOM,
2015
Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life
Amacom,
2016
Real Influence: Persuade Without Pushing and Gain Without Giving In
AMACOM,
2013
Get Out of Your Own Way at Work... and Help Others Do the Same
Perigee Trade,
2006
Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life
AMACOM,
2015
Get Out of Your Own Way: Overcoming Self-Defeating Behavior
Perigee,
1996
6 x 6 Leadership - Attributes and Traits of Being Presidential
10 Steps to Executing a Successful Merger of Acquisition
Steve Jobs' 4 Step Formula for Creating "Gotta Have It!"
Business Development for the Interpersonally Challenged
How to Improve Communication Using a Single Word
Preventing Workplace Violence - What to listen for, look for, notice and do
12 steps to keep consultants and consultations on track
Dealing with the Stress of Unemployment - Be Grateful and Multiply

Expertise (9)

Skills & Trades
Media & Marketing
Leadership Coaching Training Management Public Relations Marketing

Awards & certifications (3)

Selected one of America's Top Psychiatrists
Consumers' Research Council of America
2011
Fellow of the American Psychiatric Association
American Psychiatric Association
1999
Finalist
Audie Awards
2016

Reviews

Testimonials (15)
  • Mark has been a tremendous help for SpeakerHub and a fantastic speaker on business development through positive psychology. I have a great admiration for his work and highly recommend him.
    Andras Baneth
    Founder
    SpeakerHub
  • Mark is one of those rare beings who will reach into your heart, and make deep contact with his teaching and presentations. He is probably one of the most empathic people who has ever lived, as evidenced by how you feel talking to him for even a few minutes. Mark has spoken at our live events, and I’m always moved when I have the privilege of hearing him speak.
    Eben Pagan
    Creator
    MetaMind Mastermind Conferences
  • Mark is an articulate intuitive and has a clarity that is illuminating, revelatory and at times even painful.
    Warren Bennis
    preeminent expert on leadership in the world
    Owner Golden State Warriors, Los Angeles Dodgers
  • By the time Mark finished his opening session talk to a large group of executives and leaders, he not only fulfilled his promise that they would forever change the way they thought, he just plain and simple won everyone in the audience over.
    Peter Guber
    CEO Mandalay Entertainment
    Fortune Growth Summit
  • This is THE best listening course we’ve ever hosted.
    Verne Harnish
    CEO Gazelles
    U.S. Department of Justice - Federal Bureau of Investigation
  • Not only was this the highest attendance program (during a full day of hostage negotiation training), it also had the highest sustained attendance of any program.
    Timothy McNally
    Assistant Director in Charge
    Skillsoft
  • Mark has an uncanny ability to connect with everyone with graceful magnetism. And get this: 96% said they would leave the event with something actionable they could do immediately to make a meaningful difference in their work and life.
    Shawn Hunter
    Executive Producer
    G5 Leadership
  • 100% of G5 members, thought you were engaging and insightful. 100% thought there were meaningful, relevant takeaways and tools they can use. 100% want more topics like this.
    Stephanie Carter
    Marketing
    Xerox
  • Given the high praise I received from the person who referred you to me, I had high expectations of you. You not only exceeded my expectations, you completely exceeded my group’s expectations.
    Dawn Sutherland
    American Internet Entrepreneur
    Citrix
  • I just wanted to let you know that was hands-down the BEST webinar I’ve ever seen. I’ve managed close to 250 webinars, and that was simply stellar! And the final (incredibly impressive) stats from the live event: Total registrations: 7985 Total attendees: 2934 Attendance rate: 37%
    Caroline Bell-Luehrs
    Author of NY Times best selling books
    Never Eat Alone and Who’s Got Your Back?
  • One of the most insightful people I’ve ever spent time with. Every time I speak with Mark my mind spins for a couple of hours.
    Jason Calacanis
    Executive Director
    Tri-Counties Regional Center
  • What would you rather reach, a “stretch” goal or an “impossible” goal? That is what Mark challenged himself to do with the 200+ executives and leaders from around the world in his opening session presentation at our Big Task Weekend. His challenge? “In 8 minutes you will permanently change the way you think about something very important to you.” And as I watched, that is exactly what he did (check it out for yourself at: Dr. Mark’s talk at Big Task Weekend). Mark is remarkable. If he could do that in 8 minutes, think of what he could for you in a full keynote, workshop or through his executive coaching.
    Keith Ferrazzi
    Vice President of Sales, Consumer
    Pharos Science & Applications
  • Your talk, “How Bias Can Impair Your Success and How You Can Eliminate It! Getting Along with Others Who Are Not Like You,” has received more comments than any of our Online CLE seminars as well as the highest average rating of 4 out of a possible 5 stars. It is due to programs like yours that our program has enjoyed such success in serving the legal community. Please accept our sincere gratitude and thanks.
    The State Bar of California
  • Dr. Goulston has an uncanny ability to discern the most important issues that are at the heart of a conflict and to very quickly and effectively evolve the process towards resolution. Moreover, what makes his interventions especially powerful is that he doesn’t stop there. He actually uses what was once the basis for conflict as a springboard to create synergy and collaboration among individuals. Dr. Goulston is not about change, he is about transformation. It’s an amazing thing to see and to experience!
    Omar Noorzad, Ph.D
  • Dr. Goulston doesn’t just speak to his listeners……….he engages them. And he does it in a way that touches their hearts and minds. His presentation will strengthen the communication skills of business people at every level of an organization.
    Richard R. Sill
Recommendations
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19 Audience
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Why choose me? 

I am one of the world's foremost experts on empathetic listening and influence.

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