Knoxville, Tennessee, United States •
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About
Michael brings an operator's perspective—not theories from the sidelines. His programs are built from more than 20 years leading contact centers, revenue teams, technology companies, and customer operations, including current Financialize work in local-market intelligence, AI-assisted service, lead reactivation, human verification, and appointment conversion. Audiences leave with a practical model and one action they can implement immediately.
The Revenue You Already Own
45–60 minutes; keynote or 90-minute workshop
Most businesses do not need more leads before they need a better system for the leads, customer conversations, and demand they already paid to create. Drawing on real operating experience at Financialize, Michael shows leaders how to find revenue leaks, combine AI speed with human judgment, improve follow-up, and turn genuine interest into booked business. Audiences learn where demand disappears, which moments belong to automation, when human context is essential, and how to launch a measurable 30-day revenue-recovery experiment. Available as a keynote or as the interactive Build Your Human + AI Revenue Engine workshop.
Audience
Corporate leaders, sales and service teams, consumer businesses, associations, franchises, and revenue operations leaders
Duration
45–60 minutes; keynote or 90-minute workshop
Trust at Scale
45–60 minutes; keynote or half-day workshop
AI service succeeds when it understands the customer, preserves context, and makes the human handoff better. Michael shows leaders how to use AI for speed and capacity without automating away trust. Audiences learn how to distinguish useful automation from experience-damaging deflection, design stronger AI-to-human handoffs, equip frontline employees with better context, and measure resolution, understanding, conversion, and loyalty alongside efficiency.
Audience
CX, customer service, contact-center, operations, healthcare, financial services, insurance, retail, and technology leaders
Duration
45–60 minutes; keynote or half-day workshop
Words Matter More in the Age of AI
45–60 minutes; keynote or 90-minute leadership workshop
As AI changes how work gets done, the most consequential leadership moments still depend on human language: inviting dissent, explaining decisions, coaching through uncertainty, and preserving accountability. Michael gives leaders practical ways to communicate expectations, build trust, draw out better information, and help people use AI without surrendering judgment. Audiences leave with language they can use immediately in meetings, coaching conversations, customer interactions, and change initiatives.
Audience
Executives, HR and L&D leaders, managers, sales teams, employee events, universities, and associations
Duration
45–60 minutes; keynote or 90-minute leadership workshop
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