Michael McMillan

In "The Real Use of Generative AI," Michael McMillan explores the practical applications of AI, drawing from his experience in integrating AI into business operations. He provides real-life examples of AI in action, demonstrating its transformative potential across industries. The presentation includes an interactive game, "Is This Human or AI?", where the audience guesses whether content was created by a human or an AI, highlighting the impressive capabilities of modern AI systems. This engaging talk offers a glimpse into the future of AI, leaving attendees with a deeper understanding of its potential to reshape our world.

This keynote is a must-attend for anyone looking to drive business success through exceptional leadership and customer experience. With over 20 years of experience in senior leadership roles, Michael McMillan is a recognized expert in the field. He will share his insights on the key strategies for creating a customer-centric culture, maximizing customer engagement, and driving business growth through effective leadership. Through real-world examples, interactive exercises, and inspiring stories, attendees will learn how to unleash the full potential of their organization and create a culture of excellence.

For too long customer experience has been viewed as a cost center because business has not appropriately designed their support teams and systems to become the revenue machines they can be. Michael will walk your audience through a journey of learning how to approach customer experience in a new way to take a huge area of their business cost and have it start to make money.