Mike Wittenstein | SpeakerHub

Personal Details

Current position (2)

Founder/Managing Partner

STORYMINERS

International Conference Speaker

Mike Wittenstein Speaks

Degrees (2)

Services Marketing

MBA, Thunderbird School of International Management (ASU)

1994 to 1995

Russian, Portuguese

BA, University of Florida

1977 to 1980

Bio

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Bio - English

Over three decades, Mike Wittenstein has successfully advised leaders and their teams during times of immense change. His robust story-driven process helps bring clarity to their stories, strategic plans, brands, reorganizations, customer experiences, and game plans. A serial innovator, Mike started one of the world's first digital agencies (GALILEO), customer experience practices (IBM), and a hybrid strategy/experience/story consultancy (Storyminers). He has advised leaders in specialty retail and healthcare, hospitality, professional services, associations, technology, and other services-based industries on change, digital transformation, design thinking, business storytelling, innovation, employee and customer experience, service design, and strategic communications.

Mike’s client roster includes: AT&T, Adobe, Apple, Chick-fil-A, Delta Airlines, Holiday Inn, IBM, the University of Phoenix, Piedmont Hospital, Transitions Optical, and hundreds of others. Together, his clients have captured almost $2 billion in added value by applying his ideas and processes. Mike is an award-winning speaker, experience designer, advisor, coach, and consultant with experience in 24 countries. Based on two years of study and work abroad, Mike brings cross-cultural awareness and the ability to work in four languages – English (fluent), Portuguese (stage-capable), Spanish (conversational), and Russian (basic). Meeting planners, event organizers, and corporate trainers recognize him for his approachable, understandable, and positive presence.

Mike is an often-quoted thought leader, interview guest, and top-ranked social media contributor. Mike travels from Atlanta and works in all national and international markets virtually, in live sessions, in-person, on-stage, in hybrid events, as part of recorded events, and with the press.

#ManagementConsulting #StrategicPlanning #Storytelling #Leadership #BusinessDesign #Service Design #CreativeDirection #Strategy #Coaching #Business #Design #CustomerExperience #Facilitation #PublicSpeaking #ThoughtLeader

Bio - Spanish

Durante tres décadas, Mike Wittenstein ha asesorado con éxito a los líderes y a sus equipos en tiempos de inmensos cambios. Su robusto proceso basado en historias ayuda a traer claridad a sus historias, planes estratégicos, marcas, reorganizaciones, experiencias de clientes y planes de juego. Como innovador en serie, Mike fundó una de las primeras agencias digitales del mundo (GALILEO), prácticas de experiencia del cliente (IBM) y una consultoría híbrida de estrategia/experiencia/historia (Storyminers). Ha asesorado a líderes de la venta al por menor y la atención sanitaria especializada, la hostelería, los servicios profesionales, las asociaciones, la tecnología y otras industrias basadas en los servicios sobre el cambio, la transformación digital, el pensamiento de diseño, la narración de historias de negocios, la innovación, la experiencia de los empleados y los clientes, el diseño de servicios y las comunicaciones estratégicas.

La lista de clientes de Mike incluye: AT&T, Adobe, Apple, Chick-fil-A, Delta Airlines, Holiday Inn, IBM, la Universidad de Phoenix, el Hospital Piedmont, Transitions Optical, y cientos de otros. Juntos, sus clientes han capturado casi 2 mil millones de dólares en valor añadido aplicando sus ideas y procesos. Mike es un galardonado orador, diseñador de experiencias, asesor, entrenador y consultor con experiencia en 24 países. Basándose en dos años de estudio y trabajo en el extranjero, Mike aporta una conciencia intercultural y la capacidad de trabajar en cuatro idiomas: inglés (fluido), portugués (apto para el escenario), español (conversacional) y ruso (básico). Los planificadores de reuniones, organizadores de eventos y entrenadores corporativos lo reconocen por su presencia accesible, comprensible y positiva.

Mike es un líder de pensamiento citado a menudo, invitado a entrevistas y colaborador de medios sociales de alto rango. Mike viaja desde Atlanta y trabaja en todos los mercados nacionales e internacionales de forma virtual, en sesiones en vivo, en persona, en el escenario, en eventos híbridos, como parte de eventos grabados y con la prensa.

#GestiónConsultoría #Planificaciónestratégica #Narracióndehistorias #Liderazgo #Diseñoempresarial #Diseñodeservicios #Direccióncreativa #Estrategia #Coaching #Negocio #Diseño #Experienciadelcliente #Facilitación #HabladorPúblico #Líderdepensamiento

Bio - Portuguese

Ao longo de três décadas, Mike Wittenstein aconselhou com sucesso líderes e as suas equipes durante tempos de grande mudança. O seu robusto processo voltado a storytelling ajuda a trazer clareza às suas histórias, planos estratégicos, marcas, reorganizações, experiências de clientes, e game plans. Um inovador em série, Mike fundou uma das primeiras agências digitais do mundo (GALILEO), práticas de experiência de cliente (IBM), e uma consultoria híbrida de estratégia/experiência/storytelling (Storyminers). Aconselhou líderes na especialidade de varejo e saúde, hospitalidade, serviços profissionais, associações, tecnologia e outras indústrias baseadas em serviços sobre mudança, transformação digital, design thinking , narração de histórias empresariais, inovação, experiência de colaboradores e clientes, design de serviços, e comunicações estratégicas.

A lista de clientes de Mike inclui AT&T, Adobe, Apple, Chick-fil-A, Delta Airlines, Holiday Inn, IBM, Universidade de Phoenix, Hospital Piemont, Transitions Optical, e centenas de outros. Juntos, os seus clientes capturaram quase 2 bilhões de dólares em valor acrescentado, aplicando as suas ideias e processos. Mike é um orador premiado, designer de experiência, consultor, treinador e consultor com experiência em 24 países. Com base em dois anos de estudo e trabalho no estrangeiro, Mike traz a consciência intercultural e a capacidade de trabalhar em quatro línguas - Inglês (fluente), Português (com capacidade de palco), Espanhol (conversacional), e Russo (básico). Os planejadores de reuniões, organizadores de eventos, e treinadores empresariais reconhecem-no pela sua presença acessível, didática, e positiva.

Mike é um líder de ideias, frequentemente citado, convidado para entrevistas, e influenciador de alto nível dos meios de comunicação social. Mike mora em Atlanta e trabalha em todos os mercados nacionais e internacionais virtualmente, em sessões ao vivo, pessoalmente, no palco, em eventos híbridos, como parte de eventos gravados, e com a imprensa.

#ConsultoriaemGestão #Planeamento Estratégico #Storytelling #Liderança #BusinessDesign #DesigndeServiços #Direçã Criativa #Estratégia #Coaching #Business #Design #CustomerExperience #Facilitação #PublicSpeaking #ThoughtLeader

Presentations

Presentations (5)

FUTURE STORY (KEYNOTE)

Craft a 20/20, crystal clear view of your future that's equally inspiring and compelling. One that results in a significant mindset shift among your audience.

Format: 45-60 minute visionary-yet-practical keynote for use in times of immense change.

THE FUTURE OF CUSTOMER EXPERIENCE (KEYNOTE)

Customer Experience has taken the world by storm, but post-pandemic, the opportunities are just beginning. Learning what's coming next will prepare you to take advantage of the latest opportunities to improve the customer experience at your organization.

This always-up-to-date keynote gives audiences a peek at trends that are headed for mainstream adoption. Knowing sooner what customers may request means serving them better at a lower cost.

Format: 20-, 40-, or 60-minute media-rich, live or pre-recorded webinar with examples of tech and techniques that can drive better experiences.

THE WORLD'S BEST EXPERIENCES (KEYNOTE)

Inspiring and detailed stories from the best customer experiences in the world. Find out what world-class customer experience is, how it works behind the scenes, and why people love it. Also, see how delivering a better experience actually helps increase customer retention, improve market share, and profits.
Format:

45-60 minute webinar (recorded upon request). Q+A can be built in.

BREAKING BIG THINGS (KEYNOTE)

See how breaking standard conventions, measures, and behaviors can lead to extraordinary results. In far-flung places like Australia, South Africa, and the Middle East, it turns out that the biggest CX breakthroughs come from the organizations willing to break the biggest mindsets. This presentation will compare case studies from around the world -- then summarize what you need to think about and do differently so that you and your teams can amp up your CX successes.

Format:
30-minute TEDx-like quick talk

STORYMINING® (BUSINESS DESIGN KEYNOTE)

Storymining®, Storyminers' signature engagement, has been used by hundreds of companies to focus their efforts on creating value for their clients and customers. Based on the work of Mike's colleague, Stephan Haeckel (IBM) in Adaptive Enterprise, Storymining adds branding, experience design, and implementation layers to Steve's work.

Every business is in business to deliver value to its customers. Storymining identifies that value, decoupling it from a company's profit incentive, in a way that creates enhances focus and offers greater agility at the same time.

This Storymining keynote simplifies several concepts in a way that is comfortable for leaders to understand and warm up to. Numerous real-world examples provide the proof that being adaptive by design and offering better experiences go hand-in-profitable-hand.

Format:
60-90 minute presentation with examples, techniques, and Q+A.

Past talks (12)

How Journey Maps Can Help You Deliver On Your Ideas For More Engaging Trade Shows

Sandbox Live by Shepard Exposition Services

Atlanta, GA

2016

Journey Mapping As A Facilitation Tool

Southeastern Association of Facilitators

Atlanta, GA

2016

A Better Way to Design Experiences: Human Prototyping

Insight Exchange - Customer Experience Professionals Association

Atlanta, GA

2016

Customer Experience Strategy + Tactics Workshop

ACEI (Colombian Market Research Association)

Bogotá, Colombia

2015

Customer Experience Design, Putting Your Journey In Motion

Teleflora, Executive Facilitation

Los Angeles, CA

2015

Retail Growth Opportunities With Customer Experience

BNP Paribas, National Client Meeting

Sofia, Bulgaria

2015

Anticipation: How 'Knowing Sooner' Delivers Better Experiences At Lower Cost

CEX in the City

Amsterdam, The Netherlands

2015

Intelligent Experiences: Where CX Meets Tech

Customer 360 Symposium

Hunter Valley, Australia

2015

CX Roundtable

Future Stores

Seattle, WA

2015

Using Customer Experience To Amplify Your Mystery Shopping Service Offerings

Mystery Shopper Providers Association

Cancún, México

2015

A Prescription For The Future Of The Rent-To-Own Industry

APRO 50th Anniversary National Meeting

St. Louis, MO

2014

The Impact Of Technology On Customer Service And Growth

Beeline Customer Appreciation and Education Events

Moscow + Kaliningrad + Kazan, Russia

2014

All (2)
Videos
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Slides (1)

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What is Journey Mapping?

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Books & Articles (6)

What is Customer Experience And How Do You Deliver It?

Why Marketing Should Be The Orchestrator of Customer Experience

Store of the Future: A Playbook For Sponsors + Leaders

Me Cautivaste Ya Con El Saludo (You Had Me At Hello)

A Experiência Do Cliente (On Customer Experience)

PIRCH Delivers NextGen CX By Emphasizing Culture Over Tech

Expertise (15)

Business

Design

Technology

Awards & certifications (4)

Certified Customer Experience Professional

Customer Experience Professionals Association

2014

Certified Management Consultant

Institute of Management Consulting

2015

Certified Speaking Professional

National Speakers Association

2016

Distinguished Toastmaster (DTM)

Toastmasters International

Reviews

Testimonials (1)

As the closing keynote speaker at our conference for retail headquarters executives who work in design, construction and facilities management, he fully customized his program to focus on what they wanted to learn. He arrived early to get to know them better and, during his program, walked around the floor to connect with everyone. Mike was engaging, entertaining and approachable. He was exactly what I wanted and that’s why I have invited him to speak at a second conference next year as well.
Katherine Boccaccio

Why choose me?

I know how to create experiences that connect with your customers.