Mindy McCorkle

Leading today isn't the same as it was a few years ago. We have to adapt our leadership style to fit today's followers or we may as well stay at home.

Our customers aren't the same as they were a few years ago, even though they may be the same people. Everyone changed during the pandemic crisis and our sales approach has to change to fit their needs NOW.

Many organizations spend tons of time and money on the customer experience. That's great. But what really matters in today's world is the ASSOCIATE EXPERIENCE. If we can't attract and keep top talent, it won't matter how great our customer experience is because we won't have the employees to take care of those customers!