Minette Norman

Leaders set the tone by what they reward, tolerate, communicate, and stay silent about. In this program, Minette Norman draws from her award-winning book, The Boldly Inclusive Leader, to provide inspiration and practical tips for creating a workplace culture where performance soars, employees thrive, and innovation accelerates.

Psychological safety can be characterized as the belief that a team or organization is a safe place for interpersonal risk-taking. In a psychologically safe environment, individuals feel that they can propose an idea, make a mistake, ask questions, and be themselves without fear of humiliation or exclusion. Decades of research point to psychological safety as the foundation of inclusive, high-performing, and innovative teams that continuously learn and improve together. Psychologically safe teams are also the teams that people want to be a part of. As the co-author of the award-winning book, The Psychological Safety Playbook, Minette Norman offers tangible ideas for increasing the level of psychological safety in any team. The program helps participants gain a deeper understanding of the importance of psychological safety, understand their role in increasing psychological safety, and take away practical ideas to foster psychological safety in their teams.

Empathy in business isn't just about caring for your customers. It also means ensuring all your employees feel valued, heard, and appreciated. That takes work. In this program, Minette Norman helps participants abandon ‘us vs. them’ mentalities, actively listen, and make time for the challenging conversations we’ve been putting off. This is a talk to empower leaders so they can take action—and embrace a model of leadership that’s backed by emotion as much as economics.