Nikolas Cassimon or as people know him, Nicky, is an extremely passionate man when it comes to Customer Service.
His 30 year’s experience in Hotel & Resorts and Theme Parks operations, makes him an ideal speaker.
He's a very lively character on stage and can talk about his topics with passion.
Originally born in America he is a Belgian national who has worked in 32 countries and 4 continents.
He's a professional trainer and in Malaysia certified by HRDF.
He has done conferences before on Customer Service which was called “The Chase Away Customer Club”, which is the reversed way to show people what happens if you execute bad Customer Service.
He also conducted several children seminars and conferences for motivational speaking, including one for the newspaper “The Star” in Malaysia.
He's the man you need to consult on operations and especially on cost savings in hotels and resorts.
With his experience, he can also teach you, how to turn around your hotel or resort, with simple things, like giant chess, mini-golf, shows, markets, to make it more active and lively. Being a former entertainment manager, he knows a thing or two to keep people entertained.
