Paul Petricca

Explore and practice the important concepts of client relationship management in this highly interactive full-day workshop. Paul Petricca, a 30 year real estate industry veteran, has successfully consolidated and tailored the relevant materials from the 10-week MBA class he developed and teaches for this workshop. The goal of this fun and informative workshop is to learn strategies and techniques for initiating, maintaining, and enhancing long-term, mutually beneficial, trust-based relationships with clients. Participants will also learn how to better develop and maintain relationships in their personal lives. Topics include the importance of building rapport, strategies to better understand clients, the complexities of enduring trust, the impact of effective verbal and non-verbal communication styles and skills, how to choose the appropriate communication vehicle (when to text, email, phone, meet face-to-face, and write personal notes), the keys to creating and communicating real

This unique seminar is designed to explore the keys to developing and communicating a winning image in our professional and personal lives. Paul Petricca, a 30 year real estate industry veteran, has successfully consolidated and tailored some of the relevant materials from the 10-week MBA class he developed and teaches for this session. Topics covered during this highly interactive discussion include why people like or dislike us, how to choose the right communication vehicle (when to text, send an email, make a phone call, meet face-to-face, or write a personal note) to convey our best image, and the importance of developing a unique personal story. Participants will leave the session with a clear plan to enhance their image and develop their own story.