Phyllis is an experienced and engaging international keynote speaker with more than 20 years experience in business/IT strategy, enterprise service management, governance, customer service and support, ITSM tool implementation, HR automation and team building. She's been a speaker since 1997 and has delivered conference sessions, panel discussions, workshops and keynotes internationally.
Her business background comes from running the Service Desk for Blockbuster Entertainment, then 11 years in the automotive industry as an IT Director for AutoNation, the largest dealership in the United States. She followed this working as Operations Director for itSMF USA and twelve years of training and consulting.
Now she is taking her thought leadership out to the community by focusing on writing and speaking. In addition to her activities as a blogger, she's a published author and her book “Service Management Online: Creating a Successful Service Request Catalog” is available through TSO.
You can follow Phyllis on Facebook and Linked In or visit her website www.ez2bgr8.com and view a video of her on YouTube: https://www.youtube.com/watch?v=tGOHLKzRWJY