Tom Fulmer, CPCT, CHBC, is the Vice President of Business Development for National Drug Screening, a nationwide leader in employer drug testing and top provider of drug testing, training, & TPA/Consortium software. He has over 20 years’ experience as a business owner and entrepreneur. He built five businesses in different industries between 1994 and 2014 and has worked with teams from hundreds of companies to enhance customer experience, increase sales, and improve communication skills. In 2017 and 2018, he won the HR.com “Best Customer Service Leadership Training Program” awards and in 2018, he also won a top 10 award for the “Best Sales Leadership Training Program”. In 2019, National Drug Screening was recognized by Grow FL with a Top 50 Florida Companies to Watch Award. Tom writes articles for National publications, presents at conferences, and regularly conducts training for collectors, employers, and sales and customer service teams.