Ben Winter

Life is improv. Learn the rules. Be successful. Teams are no different. When they learn the tools and techniques of improv, they just work better. It isn't complicated. It doesn't take much time, and the ROI is definitely built into the training.

Using the tools and techniques of improv, your team will come together with a newfound approach to communicating and interacting. This type of training is not only effective, but it is also long-lasting. It doesn't drive team members apart as some activities do. It provides an ROI on your team-building training. Through laughter, fun, insightfulness, and a new perspective on things, your team will thrive. A happy team is a productive team. Productivity means profits.

Customer Service sucks! Let's face it. The people calling customer service are having a problem. They are likely to take it out on your employees. These interactions are improvised. Nobody knows where the conversations will go. Using the tools and techniques of improv, your team will have the ability to transcend these interactions with a smile and sense of accomplishment. Let's keep a smile on the faces of your customer service staff. A happy employee sticks around. And that, in and of itself, is worth its weight in gold.