Brad Federman

Leading for the Future: The tried and true traditional corporate model is becoming irrelevant. Influential leaders using a hierarchy chased a singular vision utilizing a command and control approach to organizational management. Today, we experience rapid change with an intense pace of work, connected continuously with little to no downtime, when products, services, and business models can become obsolete overnight, and competition includes new and old from anywhere on the globe. Add to that a workforce with new values across multiple generations and diversity as we have never seen before. Traditional leaders need to retire…not apply. To succeed in this environment leaders must learn the six key secrets to success in the new leadership frontier.

Gravitas: How to Command a Room: Gravitas meaning serious and dignity. Some people have it, and others don’t. When an individual walks into a room, they command it and get taken seriously. While this skill set comes more natural to some more than others, anyone can develop their executive presence and they should. Executive presence has also been called the ‘It” factor, and there is a reason for that. Plenty of talented people’s careers stall because they lack “it.” If you want your place in the C-Suite or in the boardroom you need to master five things.

Rebounding: Solving Customer Problems: To provide real service you must add something which cannot be bought or measured with money, or resolved with logic; it must be felt. The most significant driver of loyalty are the customer interactions with you. That becomes even more relevant when there is a problem. Providing excellent service is easy when everything is going well. Rebounding is the hard skill that makes the difference. “Life is not measured by the number of breaths we take, but by the moments that take our breath away.” - George Carlin. How are you creating those moments?