Charmaine Hammond

Great teams don't just happen... they are built by design, not default. When team members know and understand their working style, and the styles of others, they can more effectively and comfortably adapt their approach to communication, issue resolution and work together to build a team that stands the test of time. This presentation helps improve team performance, workplace relationships and productivity.

Participants will learn:

The 8 team challenges that get in the way of team performance and productivity
The 4 Working Styles and how this can transform a team
Practical strategies to build a learning culture
3 essentials for moving through the various challenges by design, instead of by default.

Is your organization experiencing change or transition? Conflict (and unresolved conflict) often surfaces during periods of workplace change which can complicate the change and create additional challenges to manage. Leading teams can be challenging at the best of times. Leading the conflict, change and crisis is difficult without the right tools. Leaders spend more than 60% of their time dealing with conflict and employee issues in the workplace. How a leader leads through change and conflict has significant influence on the results.

Participants will learn:

5 musts for leaders when leading a team through change, conflict and challenging times
The essential tools, skills and processes that contribute to healthy and responsive conflict resolution
How to deal with obstacles and opportunities
Strategies to engage employees to be champions for the change and conflict resolution process

Despite how stressful it can be, conflict is a natural occurrence in workplaces. Having diverse teams, passionate staff, and a variety of professional backgrounds leads to great results but also sometimes conflict. Managers lose sleep and time over conflict, just as employees do. Yet, when conflict is well managed it can repair relationships, build new solutions to everyday problems, save time and money, create synergy and more. This seminar helps participants turn the most avoided conversations into courageous dialogues.

Participants will learn:

How to turn a confrontation into a respectful conversation
3 ways to manage drama that often surfaces with conflict
A road map for the courageous dialogue (a conflict resolution model)
5 keys to dealing with difficult people to respond with confidence, congruence and clarity