christine Miles

Great leaders shine a light on every conversation by listening to truly understand, not just hearing words or offering polite nods. When you listen with genuine presence, people feel heard, seen, and valued and that trust becomes the engine for performance, innovation, and engagement. Yet today’s organizations face a hidden crisis: a “drought of understanding” that erodes relationships, weakens results, and damages culture. Miscommunication is estimated to cost U.S. businesses approximately $1.2 trillion annually, while up to 55% of our communication, and as much as 80% of our day, is spent listening, even though listening is rarely taught or addressed. The leadership skill of listening is deeply misunderstood, leaving teams stuck in shallow conversations and vulnerable to costly misunderstandings. Christine Miles, creator of The Listening Path, challenges outdated beliefs about listening and redefines it as a practical, repeatable business skill. Through powerful stories, interactive exercises, and real-world tools, you will experience what effective listening feels like and what becomes possible when you use it with intention. When you shine a light on understanding, you don’t just communicate better, you earn the right to lead.