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About
I am not just a speaker; I am a catalyst for an unforgettable and inspiring experience.
Designing patient experience systems to improve care and reduce costs
How can healthcare reduce costs without harming patient care? By investing in the patient experience. Design plays an i…
Foresight CAN be 20/20: How To Get Alignment With Tough Stakeholders
Working with stakeholders on a project can be fraught with misunderstanding, delays, and clashes. But it doesn't have to…
Rethinking User Personas
Teams need a new framework for creating user personas — one which emphasizes behaviors over demographics to be more incl…
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