Claire Boscq

Do you know that 89% of employers believe that workers leave their company for more money. In reality, a mere 12% of workers actually leave for more money.

Leaders want to be running efficient, productive, and profitable businesses, however pushing, driving, demanding from their workforce constant results with too much emphasis on productivity will kill their brand and reputation.

Business leaders must bring more care into what they do; 21st century leaders will lead with the Yin bringing more compassionate, better communication, supporting, engaging and inspiring their people and manage with the Yang to achieve thriving balanced businesses.

We are entering a new era, it is the time to start evolving into the next phase of higher consciousness, where businesses are becoming accountable for their people, their environment and their customers. I will share with the audience the core principles to apply to being a Caring Leader enhancing their environment, increasing their employ

Wouldn't you like to know what is happening in your organisation when you are not there?

Be a fly on wall, and learn how you could improve your service delivery by understanding how your employees delight your customers or not!

I have the best job in the world, yes I do get paid to shop but moreso, because I help businesses deliver exceptional customer experiences, increase their employees’ engagement and customer loyalty.

Let me share with you how, during this enthusiastic presentation, a Mystery Shopper uncovers secrets in your business and improve your service delivery. With real-life customer service stories, to drive change, increase performances and have a thriving business with exponential growth by taking a customer-centric approach.

Figures show that 9% of customers will stop buying from you because of your price, 89% because of their dissatisfaction and an astonishing 68% leaving because they perceived indifference from their favorite businesses.

Can you really afford to take your loyal customers for granted? Businesses must love their customers, all of their customers: the Advocates, the Apathetics and the Saboteurs.

In this realistic presentation I will show you what you shouldn’t be doing to unsure you keep your customer buying from you, returning to you and recommending you.

How to lose your customers’ love in 5 simple steps, World Marketing Congress, Mumbai, November 2019

Designing Experiences to optimize customer’s emotional System, 26TH NATIONAL RETAIL CONFERENCE & STORES ASIA EXPO 2019 (NRCE), Philippines, August 2019