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Crystal DCunha

Chief Experience Officer • The INSIDE View Inc.

Canada •

$5,001 - $10,000

About

It's time to IGNITE your leadership team, EXCITE your employees and DELIGHT your customers!

Speaking Topics

Leadership

Business

Design

Education

Signature Programs (1)

7 Steps to Customer Experience Excellence

Learn how to WIN and KEEP customers through EX & CX! Only 1% of small to medium business have a formal Employee Experience (EX) and Customer Experience(CX) design strategy in place. 80% of CEOs believe they deliver an outstanding customer experience, yet only 8% of their customers agree. Now more then ever its critical that we install certainty and confidence in our team, so they can provide an outstanding Customer Experience and MAXIMIZE profitability. Great experience design has that “WOW” factor that makes your team happy, products more desirable and services more appealing! Today's customers don’t just expect a unified experience from all business channels, they DEMAND it; so lets give it to them! 7 Steps to Customer Experience Excellence: 1. Vision 2. Culture 3. Leadership 4. Hiring/ On-Boarding 5. Experience Design (aka Journey Mapping) 6. Transformational Sales 7. Coaching

Your Experience with Crystal

Your perspective matters!

What was it like engaging with Crystal?

Available For

Conference (Full-day Event)

Workshop (3+ hour event)

Moderator

Webinar (Virtual event)

School (incl. charity)

Meetup

Fee

$5,001 - $10,000

Open To Bookings

Global

Languages

English