Deborah Jann

In HR, we engage in 'selling and negotiating' opinions, services and approaches many times each day. Any interaction at work may be an opportunity to demonstrate our expertise, gain support from others or influence outcomes. And yet, how often have we 'left money on the table' or experienced 'buyer's remorse' because our contribution was undervalued, or because we accepted an offer too soon? How frequently do we challenge assumptions about those initial requests from Clients and Vendors? Data is just data without insights. Dots remain dots until connected to tell stories about business impact. Until we defer judgment and embrace innovative thinking, negotiation results will remain suboptimal. HR professionals who apply critical and creative thinking skills to develop innovative strategies and alternative solutions get winning business results. Those who are courageous and manage well in the moment become winning negotiators. Effective negotiation means faster agreement or compliance which increases value perception and lessens frustration in your HR role. Learn from a savvy, serial negotiator how to

Research has shown that high levels of resilience can deliver valuable work-related outcomes for individuals, helping people recover faster from difficulties, reduce stress, improve job performance, develop positive attitudes, and sustain higher levels of wellbeing and fulfillment at work. Resilience has implications for business too, especially during times of change. Having HR and business professionals who are resilient under duress, and who can adapt quickly to changing circumstances, can benefit not only individuals, but teams and the organization as a whole in a VUCA (volatile, uncertain, complex, ambiguous) world. Based on research by A&DC, an organizational-psychology firm in the UK, this presentation introduces a resilience model, 8 validated components of resilience and strategies to build resilience. The business-focused content supports participants in enhancing their personal resilience so they can strengthen their overall wellbeing and adaptability which drives higher impact solutions and better personal and business results. By attending this interactive and engaging presentation, you will learn how to: -Adapt positively to pressure, setbacks, challenges and change to achieve and sustain higher levels of personal effectiveness -Leverage your resilience strengths to manage stress -Apply tips and techniques to improve your resilience in key areas of development -Engage other team members in productive ways to deal with difficult situations and seek support -Reflect, reframe and redirect your efforts to feel a greater sense of control and security in times of change and challenge -Leverage creative thinking to be more adaptable and ingenious in problem solving Learning Objectives By the end of this presentation, participants will be able to: Explain the benefits of increased resilience for individuals, teams and organizations State the model of resilience to help you recover and rebound Identify resilience strengths and how to enhance areas for development Apply tips and techniques to improve your resilience muscle'

Emotional Intelligence refers to a set of emotional and social skills and competencies that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use the information in emotions in effective and meaningful ways. This program explores how you can leverage 15 EQ competencies and apply current EQ tools and techniques to HR objectives such as enhancing inclusiveness, performance and productivity in your organization. You will learn how to increase your leadership capacity and overall performance by benchmarking, leveraging and setting plans for intentionally developing your EQ. During the session, participants will learn how to: -Leverage 15 EQ competencies and apply current EQ tools and techniques to pinpoint their EQ management strengths and growth edges -Increase their Emotional Power®, leadership capacity, and overall performance by benchmarking, leveraging and setting plans for intentionally developing their EQ -Assess why emotional competencies are essential capabilities for anyone who manages or leads -Engage EQ skill and competency practices to achieve dramatic improvements in employee attitude and performance levels Participants will master the five skill stages to develop their own EQ and the emotional competencies of their team: 1. Setting the stage understanding EQ 2. Self-awareness and self-management competencies 3. Putting the power of EQ into coaching, collaboration and positive influence 4. Strategic leadership applying EQ to address their workplace challenges 5. Moving forward setting clear action plans for ongoing EQ engagement N.B., This program is based on research by Dr. Reuven Bar-On, who developed the EQ-i 2.0 model, the leading measure of emotional intelligence, and Dr, Brett Richards, President of Connective Intelligence Inc., developer of the Emotional Power model.