Skip to main content
Notifications
  • How exactly can public speaking help us to live a better life?
    ×
  • For Easy Public Speaking
    ×
  • How to Tell if the Audience is Engaging with Your Public Speaking
    ×
  • Latest Features
    ×
  • Public Speaking Tips That Work Like a Charm
    ×
  • Upgrade
  • Blog
  • Login
  • Sign up
  • Speakers
  • Organizers
  • Agencies
  • Events
  • How it works
  • SkillCamp
  1. Home
  2. Find a speaker
  3. Denyse DRUMMOND-DUNN
Denyse DRUMMOND-DUNN's cover banner
Denyse DRUMMOND-DUNN's picture

Denyse DRUMMOND-DUNN

President & Chief Catalyst
C3Centricity
Country or state 
Switzerland
Available to 
Global
City 
Lonay
Fee 
Ask for pricing
Languages 
English,
French
Volunteer
Yes
Timezone 
Europe/Zurich

Personal Details

Current position (1)

President & Chief Catalyst

C3Centricity

Degrees (4)
Innovation
IMD Business School
2004
Leadership Principles
London Business School
2005 to 2006
International Executive Leadership for Women
MCE: Management Center Europe (Brussels)
1999
Bsc(Hons) Computer Science
Loughborough University of Technology
1972 to 1975

Bio

Horizontal Tabs

Short Bio <100 words)

Denyse works with organisations that want to grow by attracting, delighting & retaining more customers. She is the author of “Winning Customer Centricity”, a highly acclaimed book that simplifies customer-first strategy adoption into 50 steps.

Denyse has worked in over 125 countries, giving her a unique perspective that enables organisations to expand across borders.

Her 30+ years career includes senior roles with Nestlé, Gillette & Philip Morris. Denyse loves meeting her global clients & is passionate about flying (she’s a pilot), diving (she's a Dive-master), and technology (she's a Geek, too!).

Long Bio (<310 words)

Denyse is a business growth catalyst who works with organisations that want to grow by attracting, delighting and retaining more customers.

She is a global keynote speaker, author and trainer. Denyse is also a new-age marketer, having a rare combination of creativity, cultural sensitivity and technical know-how.

She lives in Switzerland and has worked in over 125 countries, giving her a unique perspective. Denyse knows the similarities and differences between people around the world. This understanding accelerates the expansion of organisations looking to grow regionally or globally.

Her career includes senior executive roles with Gillette (P&G) and Philip Morris International. Most recently, she was Global Head of Consumer Excellence for Nestle. Over the past eleven years, Denyse has advised some of the greatest marketing brains in consumer goods multinationals, including Unilever, Coca-Cola, Hero, and Carlsberg. She has also been invited to lecture at many of the most prestigious Universities around the world, including Miami, Shanghai and Mumbai.

She is the author of “Winning Customer Centricity: Putting customers at the heart of your business – one day at a time.” It was described as a "must-read for today's and tomorrow's marketeers" by Unilever’s former CEO Paul Polman.

Denyse is an award-winning blogger who writes both on her own site C3Centricity and is regularly invited to guest blog on many others. She was recently voted a top 5 blogger on both Leadership & Innovation.

Denyse delivers personalised programs that surpass her clients’ expectations and bring faster, more profitable growth than they had anticipated. Her talks are highly interactive and results-oriented, whether for small groups of 10 executives, 20 managers or 1,000 employees.

Denyse holds a BSc (Hons) in Computer Science & diplomas in Organisational Leadership & Innovation. Besides her executive clients worldwide, she is passionate about flying (she’s a pilot), diving (she's a divemaster) and technology. (she's a geek too!)

Presentations

Presentations (5)
An End to Drowning in Data and Thirsting for Insights

There's no stopping the inflow of information into organisations. It's still gathered through market research, which is becoming proportionally smaller by the day.

But it also comes from social media, smartphones, wearables & RFID chips that get added to articles at every possible opportunity.

Who will benefit, and how are we to better manage it all? That is the question which we will answer in this talk!

We will explain how to save money by collecting and storing less data and using the rest more effectively with the 7-step CATSIGHT Process.

Developing actionable business insights will explode the ROI of your business information, which is used to connect, engage and delight your current and new customers.

From Ordinary to Extraordinary: The Power of a New Customer-centric Culture

All businesses struggle with growth and profitability at times.
But every organisation can grow more profitably when they update their mission to a customer-centric one, so every employee understands the role they play in delighting them.

Customer centricity isn’t new but that doesn’t make it easy. Research confirms that companies that lead in customer experience grow more than three times faster than those that don't.

But it takes more than declaring customer centricity as a company objective. It takes changing company culture and setting an exciting and motivating new company mission and vision.

The engaging talk will explain the four foundational areas of a Customer-first strategy and how to excel in each, with numerous good and less good examples. It will conclude with suggestions about solving the most common weaknesses by area and show how every organisation can implement simple changes for rapid and profitable growth.

Crafting Irresistible Offers: Identifying and Delighting Your Ideal Customers

Identifying the best category for your brands and the most profitable customers for your offer is essential for every business.

Creating an offer that your customers find irresistible starts by deeply understanding their wants and needs. In other words, pinpointing the solutions they are searching for to make their lives more enjoyable.

To do this you need to watch and listen to them to identify their pain points, and then craft a solution that will delight them.

Don't be satisfied with satisfaction. Make your customer service exceptionally friendly & delightful

Every business is personal.

There may be customers without brands, but there are no brands without customers. So how personal is your business?

How do you build engagement and trust with your customers? By giving them an excellent experience and service every time.

But if you're satisfied with satisfaction, your customers are probably not as happy as they could be. Only delight will keep them coming back for more.

So how do you delight your customers?

By knowing them and what they want. By going beyond what they expect so they trust you to do the right thing.

Insights are the heart of accelerated and profitable brand growth

Most companies struggle to develop actionable insights, but you don’t have to be one of them any more.

Learn the most successful process used by global leaders in major multinationals and get the tips, tricks and templates you need to join them.

Denyse will share her secrets about insight development and the reasons why so many organisations still struggle. Taking examples from her experience working with some of the top consumer goods, technology, luxury and pharmaceutical companies, she will inspire and catalyse your own process of developing actionable insights.

Past talks (3)
Why Customer Centricity & not Technology
IIeX-NA
Atlanta, GA
2016
MR&I and the Human side of Information
BAQMaR
Ghent, Belgium
2015
New Rules of Engagement: Why Market Research should Lead Customer Centricity
CASRO Technology & Innovation
New York, NY
2016
  • All (2)
  • Videos
  • Photos (1)
  • Slides (1)
This speaker hasn't uploaded any videos yet.
Denyse Drummond-Dunn - Winning Customer Centricity
This speaker hasn't uploaded any one sheet yet.
This speaker hasn't uploaded any press information yet.

Books & Articles (8)

Winning Customer Centricity: Putting Customers at the Heart of your Business - 1-Day at a Time
C3Centricity,
2015
Innovation and Creating Shared Value: The Highly Effective Habits of Innovative Organizations
Winning Customer Centricity: An Interview with Denyse Drummond-Dunn
"ONCE UPON A TIME, THERE WAS A JEWELLERY BRAND..."
The Human Side of Data
The End of Marketing as You Know it!
What Every Marketer Needs to Know about Brand Image, Equity, Personality & Archetypes
Ten Easy Questions Marketers Should Ask Before Requesting Market Research

Expertise (11)

Business
Leadership
Media & Marketing
Business Strategy Bringing your vision to reality Customer Attraction customer delight customer retention Walking the Talk of Customer Centricity Improved Ideation & Innovation Insight to Action with Impact

Clients

Unilever
Coca-Cola
Carlsberg
Hero
Biosensors

Reviews

Testimonials (2)
  • Denyse sees the big picture and knows exactly where research excellence needs to fit it. She is great at change management, engaging teams and leading to success. She is an excellent Client to work with and I hope to work with her again.
    Dan Foreman
    Founder and Managing Partner
    ZappiStore
    Verified
  • Denyse is an inspiring professional with a great strategic focus. Her ability to shape a vision and drive change is unique. She is able to understand very well brands and consumers. She is innovative and passionate about her work. It has always been a real pleasure working with her.
    Andrea Bielli
    Sevendots
    Verified
Recommendations
Why choose me? 

I work with organisations that want to grow by attracting, delighting and retaining more customers.

Social media
Similar to Denyse
  • Sunny Ahlawat's picture
    Sunny
    Ahlawat
    Business Advisor
    Nerd Geek Lab
  • Darren Fisher's picture
    Darren
    Fisher
    CEO/Lead Strategist
    Spearity
  • Dr. Marc Sniukas's picture
    Dr. Marc
    Sniukas
    Professor of Management & Innovation
    Luxembourg School of Business
  • Tim Borys's picture
    Tim
    Borys
    CEO
    FRESH! Group
  • Javnyuy Joybert's picture
    Javnyuy
    Joybert
    CEO
    Peak Performers University
  • Speakers
  • Agencies
  • Events
  • How it works
  • Blog
  • Upgrade
  • Podcast
  • About us
  • Organizers
  • Terms of use
  • Privacy policy
  • FAQ
  • API
  • White Label Terms
  • Contact
  • Corporate Speakers Bureau & CRM
  • Motivational speakers
  • Leadership speakers
  • Business speakers
  • Inspirational speakers
  • Keynote speakers
  • Corporate speakers
  • Celebrity speakers
  • Top 50 Business Speakers
  • Top 50 Leadership Speakers
  • Top 50 Motivational Speakers
  • Top 50 Technology Speakers

Get speaking tips & so much more!

Twice a month we send you speaking tips, training ideas and lots of useful updates.

© 2023 SpeakerHub
All rights reserved.

  • Facebook
  • Twitter
  • LinkedIn
  • SoundCloud
Developed by Integral Vision