Dr. Holly A. Sullenger, CSP

This seminar gives professionals tools to help them identify what effective communication looks like, and how to use this knowledge to be more personally productive and to become more capable with others. The attendee will be able to hear the real message being communicated by interpreting both words and body language and using the clarifying methods of active listening and feedback. • The Steps in the Communication Process • 8 Barriers to Communication • Verbal Communication Tips • Guidelines for Speaking Plain Language • Types of Non-verbal Communication • Positive and Negative Body Language Identifiers • The Complete List of Open and Closed Gestures • 6 Ways to Improve Communication • Traits of Active Listeners • Top 10 Rules of Effective Listening • The Importance of Feedback

In today’s fickle work environment, solid work relationships can mean the difference between floundering and having great success. This course shows participants how to create sound relationships between supervisors, co-workers, subordinates, vendors, and customers. Participants will return to work ready to form partnerships and alliances that benefit the organization. • Understanding Personality Types and Their Impact on the Workplace • Understanding Motivation Styles and Their Impact on the Workplace • Understanding the Generations and Their Impact on the Workplace • Creating Bridges in the Workplace • Generating Success with Challenging Co-workers

Emotional intelligence (EI) is the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior. Studies have shown that people with high EI have greater mental health, exemplary job performance, and more potent leadership skills. In this seminar, attendees will learn how to develop EI in themselves, co-workers, superiors and subordinates, making professional relationships successful for all. • The Importance of Emotional Intelligence (EI) in the Workplace • The Three Models of EI • 14 Steps to Developing EI • 10 Ways to Enhance Your Own EI • Ideas to Help Others Develop EI