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  3. Holly ODonnell
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Holly ODonnell

Owner
Leadership & Communications Specialist
Slone Solutions, LLC
Country or state 
United States
City 
Chicago
Available to 
North America,
Europe
Fee 
Languages 
English
Volunteer
Yes

Personal Details

Bio

Leadership and Communication expert, Holly O’Donnell combines over 20 years of consulting and training expertise to speaking engagements. International Leadership and motivational speaker proficient in client engagement, Holly’s career has been influenced by working with the Lincoln Motor Company, Walt Disney World, Mandalay Resort Group, Benchmark Hospitality and Dale Carnegie Training. She brings versatility to speak to multiple industries and has spoken to thousands of audiences. A dynamic professional with a proven background in training and development, she is engaging, thought provoking, and recognized as a top trainer for Dale Carnegie.

DISC certified, Holly simplifies the psychological approach of communication and interpersonal skills, helping clients gain perspective into how we hold ourselves back when we communicate. Her success comes by helping individuals shift viewpoints to genuinely see from the other person’s perspective.

Holly has served as keynote speaker and influenced multiple day workshops, webinars, delivered audio trainings, and onsite interactive professional development programs. Her topics include: Impacts of Social Styling and Personalities when Communicating, Excelling at Managing, Excellence in Customer Service, Creating Guests for Life, Managing Emotions in the Workplace, Leading a Development Discussion, and Train the Trainer programs.

As an Entrepreneur with a background in event marketing and hospitality, O’Donnell has experience launching multiple businesses, through sales, marketing and networking. Excelling at fostering relationships has contributed to this success. Holly has a captivating energy that sparks conversations and instantly engages a room. A philanthropist, she actively supports the Illinois Food Bank, Anti-Cruelty Society, and Toys for Tots. She is an active member with local networking and professional development groups and a contributing writer to local newsletters.

Most recently she’s help build the in-dealership luxury brand experience for the Lincoln Motor Company resulting in a #1 Client Satisfaction ranking by JD Power & Associates.

Holly’s passion for developing teams and shifting the cultural thread of an organization is genuine. With intention and collaboration, helping others realize how they impact and contribute to the success of an operation, brings insight and increases sustainability to the path for success.

Holly earned a Bachelor of Arts in Journalism from Indiana University, Bloomington. She resides with her husband and only child in Aurora, Illinois.

Current position (1)

Leadership & Communications Specialist

Slone Solutions, LLC

Degrees (1)
Journalism
Indiana University
1991 to 1995

Presentations

Presentations (3)
Humanizing Customer Service

Technology and customer service do not always go hand in hand. In truth, when mixed, customer service can go very, very wrong. On-line shopping, online chats, application use. It’s not about the user-experience, but creating awareness and bridging an emotional element to provide exceptional client engagement.

Embracing Conflict

Develop leadership abilities. Become a stronger communicator. Build trust, foster relationships, and find comfort in conflict. Discover the key to responding when discord, tension, and opposition arrive. Embrace confict to attain confidence, harmony and synergy in your professional space.

 

Mastering Client Engagement

Discover how consistent and unwavering client engagement builds brand loyalty. This interactive and engaging presentation will influence team implementation for a sustainable culture, and build a proactive mindset for service recovery.

Past talks (4)
Devaite from the Process
FABTECH
Chicago, IL
November 14, 2019
Culrtivating the Fields of Customer Service
Corn Belt Seed Conference
Indianapolis, IN
February 4, 2020
Leading with the Heart
REFUEL
Naperville, IL
December 10, 2019
Sparking Volunteer Engagement
IHA - Illinois Health & Hospital Association
Naperville, IL
  • All (3)
  • Videos
  • Photos (1)
  • Slides (1)
  • One sheet (1)
This speaker hasn't uploaded any videos yet.
Embracing Conflict
Holly ODonnell Speaker Sheet
This speaker hasn't uploaded any press information yet.

Books & Articles (1)

The Ackwardness of Networking

Expertise (24)

Leadership
Business
Health & Well-being
Adaptive Leadership Assertive Communication Art of Communication Cultural Customer Service Customer Communications Conflict Resolution and Professional Behavior Authentic Communication Customer Care Customer Acquisition Client and Business Development Client Engagement client care are leaders made or born DISC Personality Assessment Personality Assessments Emotional and Social Intelligence Management Employee motivation fun motivational speaker Motivation Business Process Improvement
Recommendations
Why choose me? 

Engaging audiences to see how we make communication difficult through laughter & candid conversation

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