
Grand Rapids, Michigan, United States •
More than $10,000
About
I turn overwhelmed managers into the kind of leaders people want to follow.
Dealing with Difficult People: How to Stop Other People’s Behavior from Becoming Your Heart Attack
Everyone can learn how to deal with difficult people and it is necessary to do so. We all know them. We all deal with them. However, is their bad behavior worth your heart attack? If the answer is no, you will love this keynote on dealing with difficult people. This crowd-pleasing performance explores the who, what, when, where, and why of difficult people and the strategies we need to survive them. With over 4 million views, my TEDx talk on the subject has offered leaders and organizations a new approach to conflict resolution in their organizations globally. Given the constant challenges of facing off with difficult people and behaviors in work and life, it's no surprise that this has become one of the most requested keynotes and workshops. "When you have an event that people talk about for weeks, or longer, then you know the speaker was outstanding!" - Mark Tremper, Event Planner "This talk literally saved my life." - Participant, Tallinn, Estonia
Self Care Won't Fix Your Burnout: A Proven System To Get Your Team Back on Track
"Finally, an evidence-based approach that actually WORKS!" - Senior Director, Johns Hopkins When managers burn out, teams disengage, and performance tanks. This session helps managers and leaders move from reactive chaos to proactive confidence by using behavioral science to rebuild trust, reset culture, and reignite energy. Walk away with tools to lead decisively, communicate clearly, and build teams people want to be part of. You’ll learn how to recognize the early behavioral warning signs of burnout (in yourself and your team), why traditional stress management tactics often fall short, and how to build lasting habits that fuel resilience, clarity, and performance under pressure. This isn't yoga mats in the breakroom; this is about real tools, behavioral strategies, and a mindset shift that turns exhaustion into momentum. Whether you're barely hanging on or managing a team that’s losing its spark, this session will give
Stop the Bleed: Retain Talent and Performance in High-Stakes Environments
Turnover is expensive. Burnout is worse. In this powerful session, leaders learn how to identify early warning signs of disengagement and implement high-ROI strategies that increase retention, boost performance, and create the kind of culture people don’t want to leave. "Expertly done, very engaging and great value." - Annika Hedstrom "He'll give you the confidence and the tools to excel in any situation. Worth every penny." - Motor City Sites
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