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  3. JC Quintana
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He/Him

JC Quintana

Mutually-Profitable Business Relationships Expert
Author & Educator /Dialogue-7.com
Country or state 
United States (Georgia)
Available to 
North America
City 
Atlanta
Fee 
Languages 
English,
Spanish
Volunteer
Yes

Personal Details

Bio

Humorist — Business Relationship Psychology Researcher — Author

JC will give your audience a powerful framework for building stronger business relationships. His books incorporate psychology and technology perspectives for business relationship dialogue and expectation management from a fresh and captivating perspective. If you want to create a culture of business relationship equity and clearly defined expectations, have JC speak at your next event. A senior executive and educator, JC teaches Customer (CX) and Employee Experience, and Human-Centered Design Thinking at 22 universities in the United States. He lives in Kennesaw, Georgia, with his wife Shelley.

Current position (1)

Mutually-Profitable Business Relationships Expert

Author & Educator /Dialogue-7.com

Degrees (2)
Masters in Industrial and Organizational Psychology
Grand Canyon University
2015 to 2017
Doctoral Student, Industrial & Organizational Psychology
Grand Canyon University
2017

Presentations

Presentations (3)
The 7 Elements of Successful Business Relationship Expectation Management

JC speaks about the seven elements of successful business relationship expectation management. Customer, employee, and partner retention have one thing in common: expectation management moves relationships toward transformation or deterioration. JC speaks about the seven areas of relationship expectation management that are important to the success of all business relationships. JC delivers heart with humor to global audiences with a psychology-based approach to building quality business relationships.

The 10 Elements of Stakeholder Relationship Management Success

JC speaks about the technology that drives behavior. A candid examination of "CRM" and the powerful elements of the acronym that is applicable to external and internal customers. JC speaks about the importance of re-aligning the strategic and technological aspects of managing relationships, building effective technology-assisted strategies, and implementing technology that wins and retains the right relationships.

The Power of Conversation Intelligence: And What You Should Know About It

JC speaks about Conversation Intelligence "Mentality" and Innovation. As AI and natural language tools permeate your business, it is essential you align good practice with good technology. JC speaks about the mindset, strategy, and behavior that must guide the implementation and use of tools like conversation intelligence and AI.

Past talks (2)
Building Meaningful Relationships
KAMcon 2022 Key Account Management
Boulder, CO
April 6, 2022
How to Build Serious Relationships
First Citizens Bank Leadership Event
Phoenix, AZ
May 13, 2022
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Books & Articles (4)

Speaking Frankly About Business Relationships
CRG Press,
2017
Speaking Frankly About Customer Relationship Management
CRG Press,
2015
Speaking Frankly About Conversation Intelligence
CRG Press,
2023
Canvas Rebel Magazine

Expertise (32)

Business
Technology
Relationships Business Relationships CRM Customer Relationship Management Human-Centered Design Customer Relationships Customer Experience conversational intelligence Business Psychology Design Thinking CX Strategy CX Transformation Art of Relationships Build Meaningful Relationships Building Effective Business Relationships Customer Experience Design Customer Experience Management Improving Customer Experience Customer Customer centricity Customer Advocacy Customer Expectations Customer Engagement CRM Database Management customer relationship cx Building Meaningful Relationships Building relationships Business Value Diversity, Equity and Inclusion

Awards & certifications (1)

Finalist, Global Impact on the Customer Experience Profession
CX Impact Awards 2022
2022

Reviews

Testimonials (4)
  • I had the pleasure of hearing JC speak at an customer innovation event and would highly recommend him for other events. He had the audience very engaged because he spoke from a position of great experience and he was just charismatic and fun. I found myself taking notes both on the content of the session and some interesting things he did from a presentation perspective. Great job, JC!
    Frank Wilson
    Director, Presales, Digital Sales & Service
    Avanade
    Verified
  • As a speaker, JC is dynamic, entertaining, humorous, and motivating. I've seem him speak several times on relationships and customer relationship management and his message is spot on and just what our employees needed.
    Kevin T. Darling
    CEO
    eXtreme365
    Verified
  • JC has spoken at several of our eXtreme events which address the Microsoft Partner ecosystem and I would highly recommend him. He has an entertaining, comedic style that engages the audiences and gets them thinking deeply about the beautiful intersection between business objectives and true human engagement and trust. I would recommend him as a speaker at your next event.
    Christy Spokely
    Director, CX US Lead
    KPMG
    Verified
  • I met JC as the VP of Customer Experience for Verizon. His work has inspired myself and my peers over 8 years. When speaking to us on customer engagement JC engaged the audience on how to take action on key concepts. The CX leaders and I were all taking notes as JC shared his insight and best practices. Several CX leaders commented on how his concepts enable success. Thanks for the years of insight!
    Jeff Mango
    Verified
Recommendations
7 Audience
Show More
Why choose me? 

The topics I present transform organizations.

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