JC Quintana

JC speaks about the seven elements of successful business relationship expectation management. Customer, employee, and partner retention have one thing in common: expectation management moves relationships toward transformation or deterioration. JC speaks about the seven areas of relationship expectation management that are important to the success of all business relationships. JC delivers heart with humor to global audiences with a psychology-based approach to building quality business relationships.

JC speaks about Conversation Intelligence "Mentality" and Innovation. As AI and natural language tools permeate your business, it is essential you align good practice with good technology. JC speaks about the mindset, strategy, and behavior that must guide the implementation and use of tools like conversation intelligence and AI.