Personal Details
Presentations
- All (9)
- Videos (2)
- Photos (7)
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E-courses (1)
Books & Articles (3)
Expertise (35)
Business Psychology
Customer Experience
Business
CRM
Design Thinking
author
cx
CX Strategy
CX Transformation
Art of Relationships
Build Meaningful Relationships
Building Effective Business Relationships
Business Relationships
Customer Relationships
Customer Relationship Management
Customer Experience Design
Customer Experience Management
Improving Customer Experience
Build relationships
Creating Lasting Relationships
Customer
Customer centricity
Customer Advocacy
Customer Expectations
Customer Engagement
Digital CX
mobile crm
eCRM
Dynamics CRM
CRM Database Management
customer relationship
Awards & certifications (1)
Finalist, Global Impact on the Customer Experience Profession
CX Impact Awards 2022
2022
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Recommendations
Why choose me?
Aligning relationship expectations transforms companies... and people.