Jeff Bianco

Discover how Dev.Pro, a software development company with three offices in Ukraine and a staff of 800 people, survived during a time of war. The company president will share the risk management strategies before and during the war in Ukraine and discuss best practices for mitigating risks in the tech industry. Learn strategies for transparent communication, timely problem-solving, and demonstrating a commitment to client satisfaction. We’ll discuss how software businesses can build strong relationships with their clients even in challenging times, fostering a sense of trust that can lead to continued success in the long run.

Discover 10 essential principles of effective client communication that foster long-term partnerships. Jeff will draw upon his extensive experience of 25+ years in the outsourcing business, including his current role as president of a successful company, to provide valuable insights into different methods of optimizing client time through enhanced visibility and efficient email communication. Explore various problem-solving practices backed by real-world examples that highlight both favorable and challenging scenarios encountered in day-to-day work. Learn the rules of good client communication to demonstrate your team's professionalism and build a reliable and trust-based relationship.