Jenny Barkan, ACC

Change is hard for many people. And in the last three years, we experienced so much change that it would be enough for a few lives. Why are some people thriving, and some – are just barely surviving? What aspects of change make it so hard, and can we get it under control? In this interactive session, participants will have a chance to look inward and learn what causes their resistance to change, how to deal with anxiety and fear, and what mindset shifts they need to adopt to reach their goals. We will also learn how embracing gradual evolution rather than expecting drastic revolution allows for more sustainable and lasting transformation. We don't need to start loving change to accomplish great things. What matters most is recognizing that change is an opportunity for growth and development. And organizations and leaders now have a unique chance to support their employees on the journey from surviving to thriving.

1. First step: How to Attract the Right Person for the Right Job. What to look for during a resume screening and an interview process. The participants will learn a different perspective on behavior during the hiring process, recognize the set of skills that is really needed and if the candidate has these skills or able to develop them. 2. Second step: How to Keep Employees Engaged? What keeps Employees motivated? Participants will learn about types of motivations, pros and cons for each type, how to create and keep an engaging and motivating environment at the work place. 3. Third step: Letting Go. Letting a wrong person go sometimes might be the best retention strategy. Participants will learn how to recognize the wrong person, analyze the damaging effect, make the firing process as less stressful as possible for all the parties involved.

Attendees will learn about how do we listen and what we really take from the conversations. Assumptions vs. reality. Importance of listening skills, tools and tips on how to develop and apply listening skills. How to be heard and get your point through without "screaming". What vs how. What we are saying and how we do it - are two sides of the same coin. How to have difficult conversations at work and the positive impacts of conflicts; ways to deescalate the situations and work through the conflict.