Jim Willis

Dealing with confrontations can be difficult, particularly in commercial, service, and manufacturing environments. Although some individuals are naturally skilled at calming tense situations, most of us find it uncomfortable and stressful. Nonetheless, the ability to de-escalate is a skill that can be acquired. This interactive presentation will introduce you to the fundamental principles of effective de-escalation. (#Conflict, #Life-skill)

Life is full of challenges that are often beyond our control. But we have the power to choose how we respond to them. How we react can have a significant impact on the outcome, our well-being, and our future. This presentation reveals three keys to taking control of any situation. Jim uses humor, wit, and relatable personal experiences to motivate the audience to face their challenges with courage.