Joann Farrell Quinn

Leading Self and Others with Emotional Intelligence Format: Keynote or interactive workshop (45–90 minutes) Description: Emotional intelligence is the foundation of trusted, high-performing leadership. This session gives leaders a practical framework for building self-awareness, regulating emotions under pressure, and creating the relational conditions that drive collaboration, engagement, and results. Participants leave with tools they can use immediately—whether they lead a team, a department, or a complex organization. Outcomes: Participants will be able to: • Identify personal triggers and patterns that affect leadership behavior • Use simple regulation strategies to respond (not react) in high-stakes moments • Apply empathy and social awareness to strengthen trust and influence • Translate EI into daily leadership habits and team norms

Professionalism, Ethics, and Culture: Creating Accountability Without Fear Format: Keynote or workshop (45–90 minutes) Description: Professionalism and ethics aren’t “soft topics”—they are culture drivers that shape safety, quality, retention, and reputation. This session shows how to set expectations clearly, address misalignment early, and build accountability in ways that protect dignity and strengthen belonging. Ideal for leaders navigating complex team dynamics or organizational change. Outcomes: Participants will be able to: • Define practical “behavioral standards” that teams can actually follow • Use a consistent approach to difficult conversations and boundary-setting • Reduce moral distress by aligning values, policies, and daily decisions • Build a culture where people speak up, own mistakes, and improve

Difficult Conversations That Work: Candor, Compassion, and Consequences Format: Interactive workshop (60–120 minutes) Description: Avoidance is expensive—misunderstandings multiply, resentment grows, and performance drifts. This session equips leaders with a repeatable conversation model to deliver feedback, name behavior, address conflict, and preserve relationships—without over-explaining, apologizing, or escalating. Includes live practice scenarios and language you can use the same day. Outcomes: Participants will be able to: • Prepare for tough conversations with clarity and emotional control • Use language that is direct, respectful, and behavior-focused • De-escalate defensiveness and keep conversations productive • Set follow-up expectations and accountability that sticks