John Elzinga

1/2 seminar covering Leadership, Company Culture, and Customer Service. This seminars identifies six dysfunctional leadership styles we as leaders tend to drift towards and twelve effective leadership styles that will engage and create loyal team members. Leadership also shapes culture and I will introduce five cultural elements that work toward creating an effective company culture. Leadership shapes culture, and culture shapes the type and level of service we offer.

1 to 1 1/2 hour message designed to demonstrate that culture follows leadership. In fact we as leaders shape culture whether we are conscious of it or not. Culture follows or oozes out of everything we do. I will introduce five basic elements that work toward shaping our organizational culture. This message is filled with insights and humor. It will change how you work toward creating the culture you say you have.

1 - 1 1/2 hour message that will show that the greatest companies are those that capture their customer's heart, not just their money. It is an engaging message everyone can relate to because everyone is a customer.