Kristin Haynes

When you think of an outstanding leader, what comes to mind? Someone who always keeps their cool and never lets their temper get out of control? Or maybe it’s someone you trust implicitly? Someone who listens, values your input and understands when to push you, coach you, and when to lift you up. These are the attributes of someone with a high degree of emotional intelligence (EQ). Research shows a strong correlation between success in life and at work and a well-developed emotional intelligence muscle. EQ is widely recognized as a key factor in professional—as well as personal—success. This training workshop will help you to identify the key domains that impact emotional intelligence and to practice activities that build emotional competencies, as well as help you to adapt your responses and reactions for better outcomes. Join us in this workshop to learn strategies that will: -Build a clear understanding of the Emotional Intelligence Model -Help you to understand your responses and how your mindset and emotions have an impact -Help you consider opportunities and situations where you want to lead with a new approach -Have you practice using tools and strategies to adjust your emotional mindset in the moment

The skill of effectively coaching employees is essential to a leader’s ability to help people develop to their fullest potential and motivate them to contribute at their highest level. Great coaches cultivate mindfulness and understand the importance of meeting the individual where they are when in a coaching relationship. This means being aware of individual nuances including personality styles, personal perspectives, intentions and career/personal goals and expectations. This practical, interactive workshop is designed to give leaders hands-on experience using coaching techniques in their work. Leaders will learn and practice how to get into the coaching mindset and will be introduced to a toolkit of techniques for building a strong coaching relationship and engaging in effective dialogue. Leaders will understand the foundation of effective coaching and why they matter, as well as learn to master coaching conversations using a five-step coaching model. In Building Your Leadership Skills, leaders will use a Team Coaching Assessment Grid to assess the strengths and opportunities of their team and determine what coaching conversations should be taking place with each team member. Key learning topics in the program include: -Understand what it means to be an impactful coach. -Identify three key foundations of effective coaching. -Explore personal perspectives around coaching. -Learn how to build a strong coaching relationship. -Practice and apply several coaching dialogue tools. -Learn how to master the coaching conversation. -Build your Coach Action Plan.

Most of us want to avoid having difficult conversations at all costs and usually it’s based on a misconception that all conflict is bad. In reality, difficult conversations and conflict can push teams to be more innovative and take relationships to a new level of openness, honesty and understanding. Most of us don’t consciously manage difficult situations. Rather, when having to engage in a hard discussion with someone, we are used to it getting emotionally charged and people jumping to defend themselves, resulting in an argument. This is a normal human reaction called “the fight or flight” syndrome. But there is a better way! The key to handling these difficult conversations is to slow down, assess the situation from a non-judgmental point of view and decide what approach to take given the situation. This type of conscious behavior can be learned and is our focus today. If handled appropriately, working through difficult conversations can create strong bonds between team members and pave the way for improved communication. However, if handled inappropriately, these tough conversations can quickly destroy workplace relationships and cause team members to become disgruntled and dissatisfied with their jobs. In this workshop, participants will explore “elephants” in the room and benefits to addressing these sensitive topics before they grow out of control. They will identify symptoms and sources of the issue, including exploring their natural approach to handling difficult conversations to determine if there is a better way. Join us in this workshop to learn about: -To identify symptoms that difficulties exist and the root cause -To learn various approaches in response to difficult situations -To identify strategies to move from conflict to cooperation -To learn how to invite and offer constructive feedback when handling a difficult conversation -To use helpful language to ask for what you need