Lance Coffman

This session will demonstrate how business owners can use Human-Centered Design and Design Thinking methodology to understand their customers/clients at a deeper level and develop products/services to better meet those needs. Attendees will be introduced to the Human-Centered Design principles and learn how to use the Design Thinking process to create new business offerings or improve existing products.

This session reveals the latest research on values-based employee attraction. Employees who better align with organizational values typically demonstrate higher performance metrics and significantly reduced turnover rates. Rather than attempting to mold employees after hiring, successful organizations strategically attract candidates who already possess complementary values and work approaches.

Do your team members struggle with burnout and frustration at work? Are meetings inefficient and unproductive? Do you wonder why some employees thrive in certain roles while others seem constantly drained? Business owners, managers, and team leads today face the challenge of maximizing productivity while maintaining high morale and preventing burnout. Patrick Lencioni’s groundbreaking 6 Types of Working Genius model offers a remarkably simple yet powerful framework for understanding how people naturally contribute to any project or team effort. This half-day program will help you identify your own areas of genius and frustration, while giving you practical tools to build stronger, more cohesive teams where every member works in their area of natural energy and joy. The 6 Types of Working Genius model identifies six distinct stages of work—from ideation through implementation—and reveals which stages energize versus drain each team member. By understanding this model, leaders can structure work, delegate tasks, and facilitate meetings in ways that keep everyone “at the right altitude,” avoiding the turbulence that comes from misalignment.