Marilyn Suttle

Customers who express emotion, even negative emotions, are more invested in your company. Learn to manage unhappy customers with finesse and see any challenge as a game you can win. Turn around tense situations and create breakthrough results with even the most cantankerous customers. “I engaged Marilyn Suttle to speak with the Vistage Michigan Executive Assistant Group which I was facilitating a couple years ago. She captivated the audience and delivered relevant tools for creating exceptional customer experiences. Her scores were high and everyone left feeling energized and ready to apply what they had learned. Her bestselling book, ‘Who’s Your Gladys?’ and her seasoned approach to offering perspective-changing stories make her an excellent choice for anyone wanting to produce breakthrough results with their staff.” ~ Mary Lore, President, Managing Thought

No leader wakes up in the morning saying, "I think I'm going to let my life spiral out of balance today," but it's a mystery at times to keep things on track. Celebrate your successes and learn new ways to approach conflicting needs. This interactive presentation gives you proven leadership skills for managing life’s challenges. You’ll learn to reduce stress, increase your sense of self-fulfillment, and increase your resilience when dealing with conflicting needs. Focus on creating harmony between your personal and professional life. Gain insight on increasing self-satisfaction and become more fully present at work and at home. This entertaining presentation gives you the know-how to produce positive shifts in the quality of your life and gain valuable skills for living. “You did a splendid job with your presentation to the folks at the Pfizer Women's Network! I recommend for you as an inspirational speaker.” ~ Barbara Clarke, Pfizer Corporation Women’s Network Chairperson