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  3. Michael McMillan
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He / Him

Michael McMillan

Leadership and Customer Experience Speaker
CXMike
Country or state 
United States (Tennessee)
Available to 
North America
City 
Knoxville
Fee 
Ask for pricing
Languages 
English
Volunteer
Yes
Timezone 
America/New_York

Personal Details

Current position (3)

Leadership and Customer Experience Speaker

CXMike

Executive Chairman

United Bridge Global

CEO

BizSprints

Degrees (1)
Busines Administration
South College
2019 to 2020

Bio

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Customer Experience

Michael McMillan is a renowned customer experience and business leader keynote speaker with over 20 years of experience in the industry. With a passion for empowering organizations to drive growth through exceptional customer experiences, Michael has become a sought-after speaker for conferences, workshops, and corporate events.

Throughout his career, Michael has held senior leadership roles in top organizations, where he has honed his expertise in customer experience strategy, customer insights, and digital transformation. His unique blend of hands-on experience and strategic thinking has earned him a reputation as a visionary and innovative leader in the field.

In his keynote presentations, Michael shares his insights and practical strategies for creating a customer-centric culture, maximizing customer engagement, and driving business results. His engaging and dynamic speaking style captivates audiences, leaving them inspired and equipped with actionable tools to improve their customer experience.

Michael’s commitment to excellence has earned him numerous accolades, including recognition as a “Top 25 Customer Experience Thought Leader” by the Temkin Group and as a “Top 100 Customer Service Professional” by GlobalGurus.

Whether you are looking to improve your customer experience, drive business growth, or empower your team to reach new heights, Michael McMillan is the ideal keynote speaker for your next event.

Inspired Leadership

Michael McMillan is a renowned inspirational business leader and keynote speaker passionate about empowering organizations to reach their full potential. With over 20 years of experience in senior leadership roles, Michael has a wealth of knowledge and expertise to share with audiences.

His dynamic and engaging speaking style and his commitment to excellence have earned him recognition as a visionary and innovative leader in the field. Michael’s presentations are designed to inspire, educate, and equip audiences with practical strategies for success in today's rapidly changing business landscape.

Michael’s extensive background in business strategy, leadership, and innovation has earned him numerous accolades, including recognition as a “Top 100 Business Leader” by GlobalGurus and as a “Top 50 Innovation Influencer” by Thinkers360.

Whether you're looking to drive growth, improve leadership skills, or empower your team to reach new heights, Michael McMillan is the ideal keynote speaker for your next event. Book him today for a truly transformative experience!

Presentations

Presentations (3)
Unleashing the Power of Business Leadership and Customer Experience

This keynote is a must-attend for anyone looking to drive business success through exceptional leadership and customer experience. With over 20 years of experience in senior leadership roles, Michael McMillan is a recognized expert in the field. He will share his insights on the key strategies for creating a customer-centric culture, maximizing customer engagement, and driving business growth through effective leadership. Through real-world examples, interactive exercises, and inspiring stories, attendees will learn how to unleash the full potential of their organization and create a culture of excellence.

From Cost Center to Revenue Generation

For too long customer experience has been viewed as a cost center because business has not appropriately designed their support teams and systems to become the revenue machines they can be.

Michael will walk your audience through a journey of learning how to approach customer experience in a new way to take a huge area of their business cost and have it start to make money.

420 Pounds to Triathlete and Business Leader

In 2008 I declared to the world, "I will compete in the Chicago Triathlon in 2009," even though I still weighed in at 420 pounds. I accomplished that mission a year later and have gone on to compete in countless endurance challenges. While on this journey, I also opened and grew over eight companies and still own and operate 4 of them today. My story shows you what it takes to regain control over your health and professional career so that you can achieve your desired goals and ambitions.

Workshops (1)
Improving Customer Experience for Business Leaders
Full day
(View workshop agenda)

The "Improving Customer Experience for Business Leaders" full-day workshop is a comprehensive and impactful program designed to help business leaders create exceptional customer experiences and drive business growth. As a seasoned keynote speaker and business consultant, I bring a wealth of experience and expertise to the workshop, making it a valuable investment for any organization looking to prioritize customer experience.

Past talks (1)
The interdependence of Todays Business World
TEDx Maryville College
Maryville, TN
December 3, 2022
  • All (11)
  • Videos (4)
  • Photos (5)
  • Slides (1)
  • Press information (1)
TEDxMaryvilleCollege : Journey Across Mindsets
Michael McMillan - Organo Gold Mobile App Launch
Mike McMillan - Purium Mobile App Launch
CXSpeak Podcast - Customer Success Explained
TEDx Maryville College
TEDx Maryville College
Austin, TX
Austin, TX
Los Angeles, CA
Los Angeles, CA
Orlando, FL
Orlando, FL
Wuhu, China
Wuhu, China
This speaker hasn't uploaded any one sheet yet.

Books & Articles (3)

8 Steps To Improve A Business Leaders Family Life
Always Play The Long Game
Customer Service Reimagined for Scale & Success

Expertise (125)

Leadership
Business
PR & Communications
Technology
Family & Parenting
Customer Experience Go to market Channel sales Customer Service Call Center contact center Outsourcing/Offshoring Sales B2B Sales B2B Sales Growth Business and Startups Business Startup How to start a business Business Growth Strategies Angel Funding Emergency Funding Funding Funding Campaign Fundraiser Fundraising fundraising speaker Getting Funding Non Traditional Forms Funding customer champion Customer Communications customer conflict customer delight Customer Development Customer Engagement Customer Expectations Customer Experience Design Customer Experience Management customer feedback customer first Customer Focused Customer Service customer growth Customer Identity Customer innovations Customer Insights Customer Journey Customer Journey Mapping Customer Relations Customer Management customer loyalty Customer Journey Optimization (CJO) customer relationship Customer Relationship Management Customer Relationships customer research customer retention Customer Satisfaction Customer Segmentation Customer Service and Retention Customer Service Excellence Customer Service Process customer service skills Customer Service Systems customer strategy Customer Success Appointment Setting Telesales B2B Sales Management boost sales Build Sales closing sales Competitive Sales Analysis confidence in sales Consultative Sales Consistency in Sales Contemporary Sales Techniques Corporate sales Corporate and Sales Social Presence. counter sales Direct Sales Director of Sales Elite Sales Enhanced sales Enterprise Sales Entrepreneurial sales Ethical sales Executive Sales expert salesman For Sales Meetings For Sales Professionals full stack sales grow sales How to be a sales god How to use DISC in sales and marketing Increase sales Improving sales improve sales Increasing Your Sales inside sales Insight sales Be the CEO of Your Own Career CEO ceo insights CEO Keynote Speaker CEO Performance Evaluation Methods CEO Tools ceos Drop in Ceo First Time Ceos immigrant CEOs Social CEO Young CEO Family family business family business transition Family Communication family man Family Office Balancing Work and Home Home Business Labs home office TED TEDx speaker TEDx TED/TEDx Accelerators Growth

Clients

Victra, Verizon Authorized Retailer
Organo Gold
Fast Lending
LifeVantage Corporation

Awards & certifications (5)

Most Influential CEO 2022 - USA
AI Global Media
2022
Most Influential CEO 2021 - USA
AI Global Media
2021
State of Tennessee Governors Award
State of Tennessee
2022
John Maxwell Certified Speaker and Coach
John Maxwell Team
2021
Chapter Leadership Award
Professional Association for Customer Engagement
2012

Reviews

Testimonials (5)
  • Michael is the genuine article. Having come from a humble background, he's worked his way to the very top, and done it all along the way. The fact that this hasn't changed who he is, or what he wants from life is testament enough... but Michael's ability to captivate and convey his various missions in life are second to none. With a huge amount of passion for the customer service and customer experience industries, Michael is bringing together the industry around a common goal - and transforming the poorly performing cost centres (contact centres) of the past through differentiated technology, methodology, and culture, to enable the expectations of every customer around the world. Having known Michael both personally and professionally for some time now, his ability to influence and break open pandoras box of the 'unknown' are uncanny, and remarkable. Aside from all of this, he has always been, and remains - a super nice guy who is always willing to help.
    Paul Banks
    Verified
  • Michael and I met two years ago when our company contracted him to assist in standing up our first call center. I was new to my role as Director of Sales, and though I had years of experience leading successful retail sales teams, I was new to leading call center professionals. As the “Guru of all things Call Center Related” (Unofficial but deserving title), Michael’s knowledge and experience in creating successful sales and customer experience teams were vital to my team’s early success. In addition, Michael’s ability to make the complex simple brought the clarity I needed to identify what success looks like and the path to get there. I highly recommend investing your time with Michael. You will learn, laugh, and come away with tangible, real-life applications to use immediately with your team.
    Jake Ebel
    Verified
  • Working with Michael will blow your mind. It doesn't matter if you're a junior sales guy, or the CEO of a global company, you will walk away from every conversation knowing something that will progress your career. My only regret is I didn't meet him earlier.
    Simon Town
  • Michael McMillan knows how to take hungry individuals and motivate them into reaching their true potential. I personally met Michael on a call center floor as a new supervisor, I had call center experience, but needed to be molded into a true leader. Michael got to know me, what my strengths and weaknesses were. He invested time in me and the results came due to me putting in work with his guidance. Michael knows what he is doing and I highly recommend getting any advice from him whether that be from LinkedIn, his consulting practice or attending events he is speaking at. Invest in yourself and let Michael help you do the rest.
    Michael Dye
    Verified
  • Mike has been such a huge influence on my journey in call center leadership. I've had the pleasure of working for him at a few of his companies where I helped manage campaigns for several of his BPO clients. Mike is the type of leader that works along side you and never "above" you no matter what position you hold at his company. He treats all with the same respect and he is truly passionate about giving back to our community. He is a servant leader who is focused on developing people and building appopriately matched processes consecutively to create the most effective CX experiences for his clients. He has taught me the ins and outs of this industry and his passion for what he does is authentic and genuine. Mike also has a great knowledge of what it takes to build out high performing cx teams who will take care of your customers and he loves to pass on his knowledge and tips through his talks. Im thankful for the friendship and the guidance over the last 8+ years. I encourage anyone who has worked in the customer service industry to listen and learn from someone who is well versed in the call center world.
    Michaela Buxton
Recommendations
6 Audience
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Why choose me? 

Expert in customer experience & business leadership, inspiring audiences to drive results!

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