Monique Daigneault

If you want to be a strong leader it's important to set boundaries and push back on other people, at times. How do you do this without being abrasive or appearing difficult? Using the right words,
techniques, and body language will help you find that balance.

Learning Objectives:

Determine your boundaries and their importance
Incorporate empathy into your interactions to diffuse conflict
Use assertive and direct language to hold your ground

For many people procrastination is largely due to overwhelm - having too much on your plate and not knowing where to begin. By implementing some key time management strategies you can reduce that overwhelm and conquer procrastination. Master the discipline of time management and eliminate your habit of procrastination to be more effective in the workplace.

Objectives:
*Analyze the reasons for your procrastination
*Understand the key components of time management
*Organize your physical and digital environment so that you can stop wasting time
*List and prioritize your daily tasks to gain control of your time
*Delegate and set boundaries to be more assertive at work
*Plan your day, week, and month to effectively protect your calendar

Who are you as a leader and how are you conveying that message? Your brand says a lot about your personal mission, values, and what you are trying to accomplish in the workplace. It is your North star and should be present and consistent in all you do. Learn how to constantly build your brand and how to weave that message into all of your interactions.

Objectives:
*Discover your vision, values, and mission as a leader
*Create your personal mission statement
*Determine how to use your brand to effectively self-promote and build relationships

Onboarding is more than just having your new hire fill out their HR paperwork. It’s something that should last at least the first ninety days. If you want to reduce attrition, increase motivation, and keep your people engaged then you must have an onboarding program that supports them until they are comfortable in the new position. And if you want to keep attracting excellent talent then learn to use your onboarding program as a marketing tool during recruitment. Learn strategies that will place you above your competition when bringing on new hires.

Objectives:
*Partner with internal stakeholders to create a best-in-class onboarding program
*Implement and monitor onboarding success
*Leverage your onboarding program as a recruitment strategy

No one likes to deliver feedback that is less than positive. But it sometimes has to happen whether it’s in year end performance evaluations or regarding daily work flow. Many managers shy away from being assertive and direct when having these conversations. Leaving their employees feeling confused and unable to improve. Learn critical ways to communicate constructive feedback that will leave your employees feeling motivated and supported.

Objectives:
*Utilize key techniques to structure assertive and direct feedback conversations
*Determine the components of your conversation so that you remain confident and in control of your emotions.
*Discover how to handle employees who push back or become defensive
*Finalize your feedback conversation with actionable and empowering steps and statements.

Leaders wear many hats when developing their team. Sometimes they need to take a more directive approach with individuals. Other times they need to take an instructive approach. Yet, sometimes there is a need to stop giving the answers and be more supportive while their directs come up with the solution. There are specific terms and methodologies for each of these hats. Find out what they are and when to wear each one.

Objectives:
*Analyze the definition of each hat that a leader must wear when leading a team.
*Determine when to pivot and use each of these styles with direct reports and even stakeholders.
*Construct proper language to use with individuals when you must pivot between these three styles.

Empathy, active listening, perspective-taking, and many other soft skills are seldom used in high-stakes conversations. Get clear on how to combine your leadership style with a process called
Nonviolent Communication (NVC). NVC takes empathy to the next level and is something that can be applied in all areas of your life, with groups or individuals. You no longer need to use slick negotiation techniques, dread difficult conversations, or deal with the anxiety of giving tough feedback. Leverage your natural abilities, plus NVC, to master confidence and assertiveness in the workplace, build trust, and resolve conflict.

Learning Objectives:

Leverage empathy to build trust in any relationship
Utilize the concept of NVC to eliminate power struggles in conversations
Conduct high-stakes conversations while staying grounded and maintaining your personal power

Most people do not know what to do when they receive 360 feedback about their performance. They read it over and file it away. However, if acted upon, 360 feedback can be the catalyst that will take you to the top in your organization. But you first need to fully understand what it is, what it can do for you, and how
to create an action plan when you receive it. Only then can you use it to your advantage.

Learning Objectives:

Learn to use feedback to improve your own performance and the performance of your team
Analyze the 360 report and determine what you need to act upon and what you can ignore
Create a 360 action plan for yourself or your direct reports
Leverage 360 feedback to increase performance and retention on your team