Rob Simmerman

One of the best ways to influence others as a leader is to ask good questions. Why ask questions? When should you ask questions? What questions should you ask? The answers will help you become a better learner, teacher, influencer and leader.

Safety in the workplace is a critical concern and important value. But it isn't something you can just direct through policy and procedure. The real safety culture comes through your influence, both positive and negative. By understanding how you influence the culture in your actions and inactions, you can reach the safety culture you desire.

Human error is one of the leading causes of accidents and unintended consequences. Too often investigations stop at "human error" when the real cause, and the key to prevention, lies deeper in institutional issues that need to be identified and fixed. The problem is we think our systems are "safe" and it's human failure that causes problems. The reality is that the systems are the problem, and we need to see the event through the eyes of the people involved to get to the real issues. "Human error" is just the starting point.