Ryan Dunlap

In the face of conflict, adversity, and uncertainty, leaders are expected to lead courageously and communicate competently. Failing to do so can quickly cause conflict to escalate into a crisis. When the message is the difference between success and failure, the messenger has to be ready to deliver. This keynote will introduce you to practical strategies for delivering an ideal message in less-than-ideal circumstances by way of real-world lessons learned from a former hostage negotiator and crisis intervention officer.

Conflict-competent leaders have a deeper understanding of how their communication, conduct, and character can positively or negatively impact how they lead others. This workshop provides attendees with a comprehensive understanding of how to navigate workplace conflict by introducing them to our proprietary conflict framework, The Real Tact Model™. This interdisciplinary model combines the best practices of conflict management with the best practices of hostage negotiations used in high-stakes negotiations around the world. By blending the best of both corporate and crisis management principles together, this one-of-a-kind training will help leaders improve their conflict presence & grow their conflict competence, thereby improving how they lead themselves and others through conflict and adversity.